Pubblicato il 19 giugno
Mansioni della posizione
Client Advisor Tempo parziale 30h
Diesel has long been a leading pioneer in denim and casual fashion, known for moving outside and ahead of trends in its industry. While retaining always its DNA, in recent years Diesel has evolved into the world of premium casual wear, becoming a true alternative to the established luxury market. Diesel is a truly worldwide organization. It is present in more than 80 countries with 5,000 points of sale, including more than 400 company owned stores.
About the role
Authentic, passionate trusted client advisor: an intuitive sales associate with a passion for style.
Key Responsibilities
Act and think first of the client and their experience, with in‑depth knowledge of client desires, needs and expectations.
Welcome and assist each client providing an excellent in‑store experience, mastering storytelling and asking engaging questions.
Create a long‑term authentic bond with clients by making them feel the experience is truly about them.
Deal effectively with customer complaints by liaising with the line manager when necessary.
Demonstrate active leadership on the selling floor to drive individual and team objectives and be accountable for sales results.
Be proactively engaged in cross‑selling with all departments and maximize sales opportunities to achieve individual sales target and KPIs.
Prove brand and product knowledge.
Ensure and maintain the shop floor and visual display standards, complying with company operational guidelines and stock procedures.
Contribute to a high level of security and prevent product thefts, including tagging garments and merchandise.
Think innovatively about how we can improve, generate new ways, and stay up‑to‑date with new fashion trends and competitors.
Develop and nurture meaningful and loyal client relationships through personal connections and CRM initiatives.
Manage and drive sales by understanding client desires and create a hand‑crafted experience for the client to achieve the best sales performance.
Key Requirements
Previous experience in sales roles is a plus.
Experience in structured fashion luxury/retail companies is a plus.
Passionate about retail, client service and commercial mindset.
Excellent understanding of the luxury sector and product sensitivity.
Strong communication skills.
Willingness to evolve in the organization; willingness to relocate is a plus.
Digitally aware and open to new ways of working.
Strong competencies in decision making, strategic thinking, financial acumen, innovation, focus on customer, and execution.
Compensation & Level
CCNL Commercio, Level 5°–4°
Salary range (gross annual): €23 241,12 – €26 000,00
Variable incentive plan: from 0.6% to 1.8% of individual sales
What We Offer
Full Time contract.
Competitive pay depending on store performance, including commissions on concessions sales.
A range of development opportunities within Diesel and OTB group store network in Italy and abroad.
A generous employee discount on Diesel and OTB group brands.
A dynamic, young team.
Highly inclusive working environment.
Lunch vouchers for each working day.
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