Amazon is looking for an Investigation Associate that has a background in transportation, risk management, and data driven problem resolution skills. The Investigation Associate will continuously work with stakeholders to build trust-based relationships in order to investigate suspicious activity and address escalations while creating long-term, systemic solutions for a world-class customer experience. In this role, the Investigation Associate will be responsible for a wide range of duties related to identity verification.Key Job Responsibilities
La preghiamo di leggere attentamente la seguente descrizione del lavoro per assicurarsi di essere la persona giusta per questo ruolo prima di candidarsi.
Conduct investigations.Take appropriate action to identify and help minimize the risk posed by fraud or abuse patterns and trends.Consistently achieve daily/weekly/monthly targets and quality standards for investigations.Know how to systematically elevate problems or variance in the information.Follow through on the resolutions to ensure they are delivered.Participate in ad-hoc projects and assignments as necessary.
A Day in the Life
Meet productivity, quality and other hygiene metrics/goals.Share inputs for SOP enhancements.
Basic Qualifications
6 months to 1 year of experience.Speak, write, and read fluently (English).Experience with Microsoft Office products and applications.Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
Preferred Qualifications
6 months to 1 year of experience.Speak, write, and read fluently (English).Experience with Microsoft Office products and applications.Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
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