Position Responsibilities: a) Provide first/second level contact and problem resolution for customer issues. b) Work with Third Party Vendors to remediate complex AV issues as needed. c) Provide timely communication on issue status and resolution. d) Maintain ticket updates for all reported incidents. f) Should have basic knowledge of Mac operating system, to support Apple pc users. g) Install, upgrade, support and troubleshoot for printers, computer hardware. h) Performs general preventative maintenance tasks on computers, laptops, printers. i) Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment. j) Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software. k) Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms. l) This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned. Requirements: - Need to have a valid work permit. - Need to have minimum knowledge in Local Language & English. - Good knowledge about computers/IT - Couple of years of experience in related field - World-leading company and good/friendly environment. Job Type: Part-time Pay: €25.00 per hour Expected hours: 10 - 20 per week Experience: - IT support technican: 1 year (required) Language: - Do you speak Italian b1 (required) Ability to Commute: - Sesto Fiorentino, Toscana (required)