Join to apply for the Resort Representative - Verona: South Lake role at Jet2.com and Jet2holidays
3 weeks ago Be among the first 25 applicants
Join to apply for the Resort Representative - Verona: South Lake role at Jet2.com and Jet2holidays
As a valued member of our Jet2holidays Resort team, you’ll play a key role in creating memories & unforgettable holiday experiences for our customers. Your local knowledge and passion for customer service will be memorable. You will work as one team with our internal & external suppliers whilst taking responsibility for resolving customer queries or problems using our in-house digital systems.
What do we offer you?
In this role you will represent Jet2holidays as a Resort Customer Helper but will be employed by our third-party agency, who partner with us to deliver our service.
* Excellent Salary
* Fully paid training and IT equipment provided
* Monthly 1-to-1 meetings with your Team Leader
* Career growth across Jet2.com & Jet2holidays
* Weekly time off
* Monthly rosters shared in advance
What will I do?
As a Resort Representative, you’ll report directly to the Resort Team Leader and work closely with internal and external partners to deliver VIP industry leading customer service. You’ll be at the heart of creating memories for our customers.
* Create Memories
Through scheduled hotel visits and virtual interactions via our internal systems on a tablet device, you’ll provide award winning customer service that leaves a lasting impression. By sharing your local knowledge, you’ll recommend tailored experiences and attractions that perfectly match our customers interests to enhance their stay.
* Take Responsibility
Support our customers during any disruptions, emergencies, or escalations in resort, providing calm, confident assistance when it matters most.
* Be Present
Represent Jet2holidays during hotel visits and respond to queries via video call & messaging whilst delivering friendly and efficient support.
* Work as One Team
On busy flight days you may be rostered to support our Airport team assisting with arrivals and departures to ensure a smooth start and end to our customers’ journey
What do I need?
* Right to Work Documents
As our third-party agency employ on local contracts, you will already hold full right to work documents for Italy.
* Travel & Accommodation
You will already be a driver with access to your own motorised vehicle with appropriate insurance. Operational Travel expenses will be reimbursed. You will already be living in the destination or be able to arrange your own accommodation.
* Flexibility
We aim to provide your roster 4 weeks in advance. Your roster can include early starts, late finishes, split shifts & weekend working. You will be required to support with any flight disruption, serious emergencies in resort & customer escalations.
* Skills & Experience
Customer service experience is a plus, but not essential. You must be solution orientated, friendly & positive, be confident and comfortable to use digital systems (on a tablet device)
What can I expect after I have applied?
Once your application has been reviewed by our Talent Acquisition Team, you'll be invited to complete a short video interview. If successful, you'll progress to the final stage, an in-person interview with our Jet2holidays Destination Management team and third-party agency.
Want to know more about the role? Click the link below!
Jet2holidays Resort Customer Helper - Video
To meet some of our amazing team and for a peek into life at Jet2holidays, follow our Facebook Page:
Jet2Careers Overseas
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Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Other
* Industries
Airlines and Aviation
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