24/7 gate operations leader (codroipo)

Gate ManagerTrieste, Via degli Alti Forni snc.HHLA PLT Italy S.R.L.Purpose of the jobAs a Gate Manager, the selected candidate will lead the operational and organizational aspects of the Gate Area.They will interface and control the activity of GATE IN/OUT as per gate clerks dedicated to, as well as the ISPS.Under the Operations Director supervision, he/she will be in charge of the RORO, Container and General Cargo gate activities management.They will supervise the Gate Coordinator (daily shift) and Gate operators (Shift).They will work on a daily shift but, as per business requirements, may happen to work on night shift following the 24/7 terminal operations.Summary of responsibilities:The Gate Manager:is responsible for taking decisions aimed at the smooth and highly productive rendition of the gate-in and gate-out operations, by also limiting time loss and by studying the possible improvementsis responsible for planning operations resourcesmanages shifts and holidays, and makes decisions to remedy absences (such as no-shows, illness, strikes or holidays)organizes continuous training for the department employeesidentifies clearly tasks and goalssets priorities, plans and executes daily tasks efficientlyensures the Gates operations continuityensures the business continuity at the Terminal Gates on a 24/7 base. Answer to Duty Phone and is available to support Gates operations at any timeensures the integrity of the cargo inside the terminal by physical check and follow system instructionensures that 100% of the cargo is registered at the gate in the gate systemsupports the strategy of the Terminal on Gate activitiestracks and monitors gate operations for all terminal operations: container/ RORO and General Cargotracks and monitors all exchanges with external depots and ICDdelivers Gate KPIs for management reportingmeasures and reports on gate operational performance and develop plans to improve relevant key performance indicators, raising alerts when necessary escalating to managementimproves existing operational processes to achieve the customer’s expectationssets standards and procedures for external supplier (c.G. SDN) and monitor their performancemanages the emergencies as per internal plan of safetycontrols and coordinates IMO classified cargoes in respect of internal procedureschecks and controls instructions received in relation to reefer cargosets and monitors the KPI reporting to evaluate the gate performancesCustomer Orientedfollows the CEO strategy and COO/ terminal operations guidelinesacts as a single point of contact with terminal stakeholders for Gate operations: trucking companies, truck drivers, ICD managers, Fernetti manager, GdF/ Customs, Dozvola, Shipping Lines, representatives, etc.cooperates with shipping companies and their agents, customs agents, port authority to ensure that their operational requirements are metdefines, maintains and optimizes the trucks management with trucking companies and their truck driversGate projectssupports the Gate Operating System (GOS) Implementation with the GOS project manager. Acts as a single point of contact for the project for IT, project management and technical teamlogs and maintains the gate systems Knowledge Error Database updated and ensures that the gate operators are continuously updated on the last updatesprojects implementation for future terminal developmentsGate project owner/manager for new developments of the actual configuration and for the future features of the new gatesQHSEenhances Quality, Health, Safety, & Environment policies & procedures to meet international standards and provide a safe working environment for all employeessets up processes by following the global operational standards and shareholders’ instructionsensures consistency of security standards.Education & ExperienceStrong understanding of logistics stakesUniversity degree in logistics, maritime and port, or process/industrial engineering. Related business studies are desirable.Management experiencePreferable experience in container shipping industry end-to-end and be able to relate with shipping company and other associated industry managers is preferredThe experience in handling technical issues and negotiations with third parties is desirable.Technical Skills & Knowledge RequiredISPS and Safety knowledgeIMDG knowledgeExperience in business SOP/KPIBasic Excel knowledgeLean management knowledge and leadershipEffective Negotiation SkillsBehavioral Competences RequiredProblem Solver mind-setExcellent communication and interpersonal skillsTeam buildingConflict ManagementCustomer CentricityRole interfaces:Internal:Control Room for the items related to TOS, loading/discharging list, pieces blockedGeneral Cargo manager for the in/out cargo that perform gate in/out inside of the terminalMaintenance/IT for any repairs and needs required to have all hardware/software/equipment/structure/furniture and other items working as requestedExternal:Trucking companies and truck driversDelegates of Port Authority assigned in TerminalAutorità Marittima/polizia di Frontiera relate for the ISPSADM/GdF, related for the commercial issuesCustoms/ Guarda Di Finanza assigned in TerminalDozvola team assigned in TerminalBusiness PartnersCustomersRepresentatives of shipping lineLanguage RequirementsFluent spoken and written English is a mustOther RequirementsValid EU work permitWilling to relocate to Trieste on short noticeThis job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described and may be amended at any time at the sole discretion of the Employer.HHLA-PLT is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employeesCandidates’ data will be treated in accordance with General Data Protection Regulation 679/2016 (GDPR)#J-18808-Ljbffr