An opportunity has arisen for an Assistant Outlet Manager to join the summer season 2026 of Jumeirah Capri Palace. The main duties and responsibilities of this role are:
* Hands on operator that lives and leads the perfect guest experience, ensures the team are set up for success, and is responsible for assisting the OM/ GM in ensuring that all colleagues have full product knowledge
* Closely monitors the cashiering function of the outlet to ensure compliance with Jumeirah International Cashiering Procedures
* Monitors customer satisfaction and respond to customer feedback and complaints ensuring Jumeirah International & Capri Palace procedures are followed
* Maintains and actively use a database of customer details/ history and other strategies that assist in guest recognition
* Advises the Outlet Manager of any improvements needed in relation to restaurants operation including updates to SOPs or addition/ deletion of SOPs
* Makes suggestions to increase the market share for the Outlet
* Conducts performance evaluation of colleagues, training of colleagues, guidance, coaching and counselling of colleagues
* Support the Outlet Manager to implement the F&B marketing plan when required
* Discusses menus and special requests with the Head Chef
* Attends and actively participates in the daily F&B briefings in the absence of the Outlet Manager
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