Ph3Descrizione dell'azienda /h3 pMcArthurGlen Group, Europe’s leading owner, developer and manager of designer outlets, was founded in Europe in 1993 and currently manages 20+ designer outlets in 8 countries. /p h3Descrizione del lavoro /h3 pAs Clienteling Manager, you will be the first point of contact for high-net-worth individuals (HNWI) and key luxury partners. Acting as a trusted host and connector, you will deliver a highly personalised hospitality experience while driving loyalty, engagement and commercial growth. /p h3Responsabilità /h3 ul liChampioning an exceptional, personalised guest experience across all touchpoints. /li liPromoting premium in-centre services such as Personal Shopping, Concierge, Premium Parking, Guest Lounge and Shopping Services. /li liDriving guest spend, retention and loyalty through in-person engagement and thoughtful follow-up. /li liLeading and supporting the Personal Shoppers team, setting the standard for luxury service delivery. /li liBuilding rich, detailed HNWI guest profiles to unlock tailored experiences and commercial opportunities. /li liManaging the end-to-end client gifting journey, from concept to delivery. /li liMaintaining a visible floor presence to coach, inspire and identify opportunities for service excellence. /li liHandling complex guest requests and resolving issues with confidence, discretion and care. /li liPlanning and delivering exclusive Guest Lounge events and activations in collaboration with internal teams. /li liAnalysing guest feedback and insight to continuously refine service standards and SOPs. /li /ul h3Qualifiche /h3 ul liAt least 5 years’ experience in a similar role within luxury hospitality or premium retail. /li liProven leadership skills with a passion for developing high-performing teams. /li liA natural ability to connect with both local and international guests, building trust and rapport. /li liA deep understanding of luxury service expectations and a genuine love for creating memorable moments. /li liFluency in Italian and English; additional languages are highly valued. /li liA polished, professional presence with a confident, approachable manner. /li liThe agility to thrive in a fast-paced environment while managing multiple stakeholders. /li liStrong IT skills, including Microsoft Office and Outlook. /li /ul h3Informazioni aggiuntive /h3 ul libCompetitive Salary Premio: /b Enjoy a competitive salary with a performance bonus of up to 25% /li libWellbeing Allowance: /b Claim towards yoga, gym equipment, or any activity that promotes your wellbeing. /li libVolunteering Days: /b Benefit from 2 paid volunteering days per year. /li libExclusive Discounts: /b Access special discounts at our Designer Outlets. /li libFlexible Working: /b Hybrid working options where possible to accommodate your needs. /li libInternational Exposure: /b Work with colleagues across eight countries within a global organization. /li libLearning Development: /b Access LinkedIn Learning from day one with over 16,000 courses available. Grow through internal moves, cross-country projects, international secondments, and a calendar of core development opportunities. /li libValues-Based Culture: /b Thrive in an inclusive and collaborative environment where we value excellence, innovation, and making a difference. /li libPositive Work Environment: /b Over 89% of our colleagues would recommend us as a great place to work, according to our latest internal engagement survey. /li /ul pAt McArthurGlen, we value diversity and believe that everyone is extraordinary in their own way. We are an inclusive employer and support flexible working wherever possible. /p pEven if you are not sure you fit all the requirements for a particular role, we’d still love to hear from you. There may be another opportunity within McArthurGlen that is more suitable for you now or in the future. /p pMcArthurGlen is committed to the equity of all qualified individuals. In keeping with our dedication, we will take the steps to assure that anyone with disabilities is provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process and/or to receive all other benefits and privileges of employment, please contact /p /p #J-18808-Ljbffr