Ph3Data Center Operations Manager (Night Shift) /h3 pJob ID: | Amazon Data Services, Inc. /p pAmazon Web Services (AWS) is a fast paced technology company and a leader in the world of data centers. The position will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations. We are currently expanding our infrastructure management team and are looking for technology managers with experience in people management, strong technical understanding and the drive and vision to take AWS Data Center Operations to the next level. /p pThe successful candidate will have experience creating and devising strategies, mentoring people at all levels, sponsoring projects and proposing technical solutions. This position involves leading teams in hardware and network diagnostics followed by physical repair and includes participation in an on‑call rotation. All candidates should be willing to work both independently and managing their teams effectively. Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to being successful. In addition to strong knowledge in data centers, hardware and network repair, candidates will create documentation, innovate solutions, participate in site‑level project work, and fix complex problems within the Data Center Space. This team works in an environment that operates 24/7. /p pAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. /p pThis is a night shift role with an overnight shift from 8 pm to 5 am. /p h3Key Job Responsibilities /h3 ul liOperationally responsible for a Data Center. /li liPrioritize and assign trouble tickets to data center technicians and operators. /li liManage the performance of a diverse team(s) of data center operation professionals with varying skills across different locations. /li liDevelop career paths for employees and update internal tools. /li liRecruit and train data technicians to ensure appropriate staffing levels. /li liEnsure effective and efficient management of day‑to‑day data center operations, including queue management, 7/24 shift arrangement and hardware logistics. /li liAct as subject‑matter expert across all aspects of data center operations. /li liEnsure all operational KPIs and metrics are being measured and met. /li liInspire and guide improvement in team process, technology innovation and automation. /li liManage large‑scale events (outages) and act as the call leader. /li liManage and improve workflows and throughput for data center operations. /li liRecommend, document and oversee policies and procedures to meet industry best practices and required SLAs. /li liMaintain the on‑call schedule, coordinating absence and vacations. /li liBe passionate about the quality and quantity of services being provided, and continuously strive to improve our customer experience. /li /ul h3Basic Qualifications /h3 ul liBachelor’s degree or 4+ years of professional or military experience in an IT related field. /li li2+ years of experience managing people in a technical environment. /li li2+ years of experience with networking or computer hardware. /li /ul h3Preferred Qualifications /h3 ul liIn-depth knowledge of Linux systems administration, networking and cabling best practices. /li liIn-depth hardware architecture knowledge and troubleshooting experience. /li liExperience with system management tools and client/server environments. /li liTechnical writing experience and prior project management experience. /li /ul pOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit Amazon accommodation page for more information. /p pCompensation for this position ranges from $70,700/year in our lowest geographic market up to $158,000/year in our highest geographic market. Equities, sign‑on payments, and other benefits may be provided as part of a total compensation package. /p /p #J-18808-Ljbffr