Italy - Remote THE ROLEThis position requires daily customer, business partner and internal team interaction. Together with the Sales teams you will be engaged in a customer's journey from the discovery phase to the post sales handover. Keeping track of customer cases in the helpdesk program and utilizing this system to delegate, engaging your peers, and moving sales opportunities towards closure are routine activities. Expect to travel 2-3 weeks out of a month and 2-3 days each of those weeks. You will be working with an experienced, motivated team willing to share their knowledge and experience to help you expand your skillset and succeed in reaching your goals.This is a primary focus on engaging large enterprise and upper mid-market customers and prospects from Italy in sectors such as Healthcare, Government, Finance, Manufacturing and Retail, where complex environments demand customized, scalable EUC solutions.
Be part of a team of Presales engineers providing excellent service to IGEL's customers and partners in Southern Europe
Technical contact for new customers from the discovery and qualification phase to post sales handover
Build and maintain customer and partner rapport through virtual meetings and on-site visits
Analysis of customer needs and development of technical solutions
Works on complex projects
Use of remote tools to demonstrate IGEL's solutions and to assist customers in troubleshooting issues
Promote IGEL training offerings, additional IGEL services and IGEL Certifications
Collaborate with teams from Development, Customer Engineering, Advanced Services, Sales, Marketing and Leadership to create new technical sales strategies
Communication of customer / market requirements to Product Management and Development
Continuing education by attending training sessions and reading technical documentation
Manage technical issues, solutions, and sales opportunity progress by creating cases within IGEL's helpdesk system
Manage case