Customer Service Ambassador
The Pantheon Iconic Rome Hotel, a 5-star establishment in the heart of Rome, seeks an experienced Customer Service Ambassador to provide exceptional dining experiences for its guests.
Responsibilities:
* Independently manage the Food and Beverage (F&B) room and room service to ensure impeccable service standards are met
* Greet and seat guests in a professional and courteous manner, presenting menus and offering recommendations on dishes and beverages
* Accurately take and relay food and beverage orders to the kitchen and bar staff, ensuring efficient service
* Present dishes and drinks elegantly, maintaining high presentation standards
* Assist in setting up and clearing tables, ensuring cleanliness and organization at all times
* Collaborate with team members to ensure seamless service flow and guest satisfaction
* Handle guest inquiries and resolve any issues promptly and professionally
Requirements:
* Prior experience as a Chef de Rang in a luxury hotel, preferably in a similar category
* Excellent command of Italian and English; additional languages a plus
* High school diploma or equivalent, with relevant work experience in the F&B sector or related field
* Strong communication and interpersonal skills, with a calm and organized demeanor
* Proficiency in Microsoft Office programs preferred
* Familiarity with property management systems (PMS) a must
Benefits:
The ideal candidate will have the opportunity to work in a dynamic and vibrant environment, providing exceptional service to discerning guests. If you possess a passion for delivering outstanding customer experiences, we encourage you to apply.