Ph3Experteer Overview /h3pIn this role you will lead IT readiness for the Cortina d'Ampezzo opening and oversee ongoing operations across the cluster. You will coordinate installation, testing, and stabilization of hotel IT infrastructure, while ensuring security, uptime, and compliance. You’ll partner with corporate IT, vendors, and hotel leadership to deliver a seamless guest and team tech experience. The role combines pre-opening setup, peak-season resilience, and continuous improvement in a luxury-hospitality context. /ph3Retribuzione / Benefits /h3ulliLead pre-opening IT deployment to ensure full system readiness before opening /liliManage daily IT operations and provide first-line support to colleagues and second-line to guests /liliCoordinate installation, configuration, and testing of hotel IT infrastructure (servers, endpoints, network, guest-facing tech) /liliAlign with Mandarin Oriental corporate IT standards and work with Cluster IT for standardization and governance /liliMonitor and optimize core hospitality systems (PMS, POS, VoIP, back-office apps) and telephony systems /liliEnsure IT readiness during peak seasons and onboarding of seasonal staff /liliOversee IT activities across vendors, service providers, and project work with prioritization /liliManage IT projects, changes, testing, documentation, and rollback procedures /liliMaintain cybersecurity and regulatory compliance (GDPR, PCI DSS) and lead security awareness training /liliSupport pre-opening budgeting, timelines, and resource allocation /liliDevelop junior team members and foster a culture of service excellence and accountability /li /ulh3Responsabilità /h3ulliProven IT leadership experience in luxury hospitality or complex operations /liliStrong background in IT infrastructure, networking (LAN/WAN), and Windows Server environments with virtualization /liliExperience with hospitality systems (PMS, POS, VoIP) is highly desirable /liliFamiliarity with AV systems and event technology in luxury settings is a plus /liliAbility to operate effectively in pre-opening environments and seasonal operations /liliStrong problem-solving skills and ability to manage multiple priorities under pressure /liliExcellent interpersonal and communication skills with a service-oriented mindset /liliFluency in English; Italian preferred /li /ul /p #J-18808-Ljbffr