Position: HR Help Desk Executive (Mandarin Speaker)
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Location: Penang, Malaysia (On-site)
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Working Hours: 8:00 AM – 5:00 PM
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Salary: Up to RM 5,500
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Age Requirement: Max 25 years old
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Job Description
We are looking for a Mandarin-speaking HR Help Desk Executive to support employees by handling HR-related inquiries and providing accurate, timely assistance. This role requires strong communication skills and the ability to manage multiple requests in a structured environment.\n
Key Responsibilities
- Handle HR inquiries via chat, email, or phone in Mandarin and English
- Provide support on HR policies, employee records, payroll, and benefits
- Resolve issues or elevate complex cases to the relevant HR teams
- Maintain accurate documentation of employee interactions
- Ensure service quality and response time meet company standards
- Support administrative HR tasks when required
Requirements
- Fluent in Mandarin and English (spoken & written)
- Minimum 1 year experience in Customer Service / Help Desk / HR support
- Strong communication and problem-solving skills
- Detail-oriented and able to work in a fast-paced environment
- Basic understanding of HR processes is a plus
- Willing to work on-site in Penang