We are seeking an experienced Professional to join our team as a Technical Sales Support Engineer.
Job Description
Technical Pre-Sales Support:
* Understand customer requirements and provide comprehensive technical support before sales.
* Collaborate with the sales team during client negotiations to address technical queries.
* Clarify customers' technical issues in the project's early stages, including on-site surveys when necessary.
* Develop and refine pre-sales training materials, and deliver online and offline technical training to clients.
During-Sales Technical Support:
* Enhance training materials related to installation processes and provide relevant training to clients, both online and offline.
* Offer on-site guidance during installation as needed.
Post-Sales Technical Support:
* Promptly address technical quality issues raised in customer complaints.
* Resolve queries about product usage, maintenance, and replacement, including on-site support when necessary.
* Improve post-sales operation and maintenance training materials, and provide related training to customers, both online and offline.
* Strong willingness and capability to conduct technical workshops and seminars for installers, as well as manage exhibition booths effectively.
Internal Technical Support:
* Provide technical and quality training to internal employees as required.
Required Skills and Qualifications:
* Proficiency in English and Italian.
* Understanding of operational principles, functions, installation processes, and knowledge of key products like photovoltaic storage systems, inverters, batteries, and brackets.
* At least 2 years of experience in the photovoltaic industry, preferably with practical experience in household photovoltaic storage systems.
* Exceptional interpersonal skills and strong passion for cross-functional collaboration in support of the sales department.
* Loyalty requirement: 1-2 hours away from Bologna.
Benefits:
* An equal opportunity employer committed to creating a diverse and inclusive workplace.
* No discrimination based on race, color, religion, gender, or any other factor.
About Us:
* A world-leading rooftop PV company providing integrated rooftop PV solutions powered by whole lifecycle management technology.
* The product portfolio includes solar modules, storage, solar inverters, and other components.