Ph3Job Overview /h3pHotel Carasco and Team is redefining authentic hospitality as a traditional 1970's Grand Dame evolves into a lifestyle destination with an effortless, modern charm. Located in picturesque Lipari, the property features 88 rooms and suites, a restaurant, a pool, additional FB outlets, and a direct beach with private access to the sea. Our mission is to offer guests conviviality and experiences that showcase the diverse cultural and natural beauty of the Aeolian Islands. /ph3Responsibilities /h3ulliOversee daily hotel operations, ensuring the highest level of customer satisfaction and maintaining seamless service delivery. /liliManage staff across various departments, develop and implement operational strategies, and provide employee training to maintain quality standards. /liliCollaborate with department heads to track performance metrics and continually improve the guest experience. /li /ulh3Qualifications /h3ulliStrong background in Operations Management, with experience overseeing hotel departments and managing daily workflows. /liliProven ability to deliver excellent Customer Service and drive Customer Satisfaction, ensuring a world‑class guest experience. /liliExcellent communication skills, including the ability to effectively engage with team members, guests, and stakeholders. /liliExperience in training and developing staff to achieve high standards in service and professionalism. /liliProblem‑solving abilities and adeptness in handling challenges in a fast‑paced hospitality environment. /liliFamiliarity with hospitality industry software and operational systems is an advantage. /liliItalian speaking is a must. /li /ul /p #J-18808-Ljbffr