At Tiffany & Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love. It’s a skill that we’ve been perfecting since 1837, empowered by our daring vision and entrepreneurial spirit. Together, each generation of employees honors our past while dreaming of our future. We are looking for thoughtful, curious, and optimistic talents, seeking to deliver excellence and to contribute to Tiffany & Co.’s continued legacy. The Team Manager (or Assistant Store Manager) will support the Store Manager in leading, developing, and supporting the sales, operations, and security team members to meet and/or exceed sales targets and elevate the Tiffany store experience. S/he will assume oversight for the store when the Store Manager is not present. The manager is a dynamic, attentive, and inspiring leader who builds relationships with internal and external clients; someone who could be called a mentor, a coach, and who acts as a Guest Experience Manager, ensuring unsurpassed client service. Responsibilities : SALES Deepen the relationship with our clients to achieve or exceed sales targets, product category sales targets, and relevant KPIs: Manage and motivate the team to consistently achieve or exceed store sales targets. Drive client development activities among individual team members to cultivate new and existing clients. Demonstrate sales leadership by playing an active role on the sales floor and managing client relationships personally. Drive business through key product pillars and KPIs. SERVICE Execute all interactions with a client-centric approach. Demonstrate passion and deliver Tiffany Touch moments to clients at every touchpoint: Lead, model, and coach based on client feedback. Provide management presence on the sales floor, coaching the team, and ensuring Tiffany client experience expectations are being delivered at all times. Optimize hospitality and store amenities to create unique experiences. Take action on client feedback to improve client service. TALENT Attract, hire, and retain top talent to cultivate a high-performance environment: Continuously train, coach, and provide qualitative feedback, utilizing reward and recognition as well as performance management processes to improve team engagement and performance. Network and recruit to build a pipeline of diverse, multi-lingual, and highly skilled talent. Set and communicate clear and challenging goals, aligned to our Strategic Priorities and Key Results. Leverage training and development offerings to support growth and drive performance. OPERATIONS EXCELLENCE Champion operational efficiency and effectiveness. Challenge standards to seek continuous improvement: Ensure exceptional operational support to drive sales and service. Manage efficient back of house and ensure consistency with established operational procedures. Identify and execute efficiencies and best practices. Ensure compliance with all internal control procedures. Required Qualifications Minimum of 5 years of retail or luxury retail store management experience or relevant client-related experience (e.g., hospitality). Proven track record in sales generation and managing the achievement of sales results. Proven ability to develop new opportunities and maintain client relationships while ensuring brand recognition and market penetration. Flexibility to work in various roles based on business needs (i.e., on the sales floor, operations, etc.). Italian and English speaking abilities are mandatory; a third language is an appreciated plus. Preferred Qualifications A college/university degree. Graduate gemologist degree or previous Gemological Institute of America (GIA) coursework is preferred. LI-SM1 J-18808-Ljbffr J-18808-Ljbffr