Mangia’s Resorts, a distinguished hospitality brand of Aeroviaggi S.P.A., embodies the essence of Authentic Italian Vacanza within the upper-upscale segment. With 17 owned properties across Sicily and Sardinia—including 2 city hotels, 10 four- and five-star resorts, and 5 clubs—Mangia’s offers guests immersive and memorable stays that celebrate Italian heritage, nature, and lifestyle. Reflecting our commitment to excellence and international recognition, two of our resorts proudly belong to the prestigious Autograph Collection by Marriott, while one is part of the refined Curio Collection by Hilton. The Executive Assistant Manager assists the General Manager. The Executive Assistant Manager is responsible for keeping a perfect coordination between all departments and controlling their operation with regards to the company’s standards, revenues and controlling costs and the highest comfort and satisfaction for guests. In charge of Rooms Division, Front Office, Housekeeping, Guest Experience, Public Relations and SPA. Furthermore, provides functional assistance to the Food and Beverage operation, coordinating functions and activities with the department heads as appropriate. Assist the General Manager in the day to day operations and in all aspects of the business planning Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards Monitor the Guest feedback on Trip advisor, OTA's etc. and hotels Guest and Reviews surveys Regularly update the General Manager on all Operations achievement and key issues Researches and reviews guest feedback and uses this to inform / manage quality processes and decisions Supports objectives and strategic goals implementation ensuring proper brand positioning Builds strong working relationships and communications with hotel staff, HOD's and other departments to ensure maximum operational effectiveness and the highest level of comfort and satisfaction for our guests. Ensures effective, timely and accurate communications flow with regards to hotel policies and procedures Manage all operational procedures to grow revenue and to improve service and quality Responsible for coordination between all departments and controlling their operation with regards to the company’s standards, quality, training, revenues and controlling costs Develop and implement action plans to maximize performance and profitability Contribute to the creation and implementation of best practice quality vision, strategy, policies, processes and procedures to aid and improve operational performance Works with the general Manager in preparation of the strategic plan, and CAPEX projects Assure efficient operation and cost control Contribute to short and long organizational planning and drive company initiatives Represents the business and the company in a positive and productive manner to media and the community Proven experience in luxury hospitality, preferably in 5-star hotels Strong knowledge of hotel operations and quality standards Fluency in English; additional languages are a plus Seasonal contract Accommodation available Ongoing training and access to professional development courses