Head of customer success (ground segment)

PpLeaf Space is a rapidly growingscale-up companyand aleading provider of ground segment as-a-service (GSaaS) solutions. Our innovative and proprietary concept is focused on providing satellite and launch vehicle connectivity as‑service, enabling clients to efficiently manage their assets and fully exploit data. Our GSaaS solutions have been recognised by the market for their efficiency, security, and effectiveness in supporting different applications, from remote sensing to IoT communications. /p h3Head of Customer Success (Ground Segment) /h3 h3About the role /h3 pWe are looking for a senior profile able to operate in a complex, cross‑functional operational environment and progressively take ownership and leadership within the team. /p pThe role sits at the intersection of operations, customer onboarding, product coordination, and program execution. It requires someone capable of driving topics end‑to‑end, structuring execution across multiple stakeholders, and operating effectively in fast‑evolving and time‑sensitive environments. /p pThis position is particularly suited for candidates with a strong operational mindset, systems thinking, and the ability to connect customer impact, operational processes, software platforms, and infrastructure constraints into a coherent operational approach. /p h3Main responsibilities /h3 ul liDrive and coordinate complex operational and cross‑functional initiatives /li liSupport and coordinate mission preparation activities, including pre‑launch and LEOP readiness when applicable /li liContribute to the evolution and scaling of operational processes and customer operations /li liCoordinate execution across Operations, Product, Infrastructure, and other internal stakeholders /li liStructure plans, priorities, timelines, and decision‑making processes for operational and strategic topics /li liIdentify operational risks, dependencies, and mitigation plans /li liSupport customer onboarding activities in an “as a service” operational environment /li liContribute to improving operational reliability, scalability, and customer experience /li liTake ownership of operational topics and drive them from definition to execution and closure /li liProgressively take leadership responsibilities within the team /li /ul h3Required experience and qualifications /h3 pAround 7 years of relevant professional experience /p h3Strong experience in at least one of the following areas: /h3 ul liSatellite operations /li liMission management, including pre‑launch activities and LEOP preparation /li liSatellite system engineering /li liProduct management or product ownership in technical or operational environments /li /ul ul liExperience with customer onboarding in an “as a service” context /li liStrong project or program management capabilities /li liAbility to structure, plan, coordinate, and drive execution across multiple stakeholders /li liAbility to make structured decisions and prioritise effectively in ambiguous or time‑sensitive situations /li liDemonstrated leadership potential, formal or informal /li liStrong ownership mindset with the ability to drive topics end‑to‑end /li liAbility to work effectively across multiple functions and teams /li liAbility to understand and navigate complex operational ecosystems involving: ul liSoftware platforms /li liInfrastructure constraints /li liOperational processes /li liCustomer impact and service delivery /li /ul /li /ul h3What we are looking for /h3 ul liStrong sense of ownership and accountability /li liAbility to operate effectively in fast‑evolving environments /li liPragmatic and execution‑oriented mindset /li liStrong communication and coordination capabilities /li liAbility to maintain clarity and structure in complex situations /li liComfortable balancing operational, technical, and organisational considerations simultaneously /li /ul h3What we offer /h3 ul liA key role at the core of our operational and customer success strategy, with high visibility and impact /li liA dynamic scale‑up culture combining flexibility, autonomy, and strong execution focus /li liAccess to training and development programmes to support continuous growth /li liFlexible hybrid or remote work policy (Italy based) /li /ul h3Compensation Transparency /h3 ul liReports to the Director of Operations /li liInternal Job Title: Head of Mission Management /li liSeniority level: Lead professional or Manager /li liJob location: Hybrid or remote (based in Italy) /li liSalary range: €55,000–€70,000, depending on experience /li liPotential variable compensation linked to performance and company goals /li liComprehensive benefits package including welfare platform and meal vouchers (Italy) /li liExpected start date: September /li /ul /p #J-18808-Ljbffr