We are looking for a
DIGITAL PRODUCT OWNER
to take functional ownership of customer and partner digital portals and to support the continuous improvementof ownership andpost-sales digital experiences across markets.
In this role, you will be responsible for the company's C web app and the Partner Portal, acting as the key functional reference for all ownership and post-sales digital touchpoints.
You will work closely with business teams, IT delivery teams, and external vendors to ensure high-quality, consistent, and scalable solutions.
You will play a central role in driving customer retention, partner satisfaction, and self-service adoption, while supporting daily operations in a complex, international environment.
This position reports to the Front Office C Digital Manager and has strong visibility across the organization.
Key Responsibilities
Product Ownership s Governance
Own the functional governance of customer and partner ownership portals
Act as the single point of contact for ownership and post-sales digital tools
Define and maintain the product vision, roadmap, and priorities for customer and partner portals
Ensure consistency of ownership andpost-sales processes acrossmarkets and channels
Govern digital touchpoints throughout the customer lifecycle, from contract activation to end-of-lease
Backlog s Delivery Management
Translate business and market needs into clear, structured, and prioritized backlogs
Prioritize new features and evolutions based on customer value, partner impact, adoption, and regulatory needs
Work closely with Agile delivery teams to ensure clarity, quality, and timely delivery
Validate functional solutions, sprint outputs, and final releases
Support testing activities, UAT, and go-live readiness across markets
Operational Supports User Enablement
Provide daily functional support to business users, markets, and partners
Ensure proper adoption of ownership tools in all countries
Identify user pain points and continuously improve usability and efficiency
Prepare and deliver training sessions, user guides, and functional documentation
Support change management initiatives and promote digital self-service usage
Vendors, Budgets Governance
Coordinate and manage external vendors and solution providers
Monitor delivery quality, timelines, and dependencies
Contribute to budget follow-up and cost control
Participate in governance forums and provide clear reporting to stakeholders
Identify risks, dependencies, and improvement opportunities, supporting mitigation actions
You will contribute directly to:
Customer retention and satisfaction
Partner experience and operational efficiency
Digital self-service adoption
Reduction of operational load on Customer Care
Strong alignment between business needs and IT delivery
You will act as a bridge between business and the system integrator and developers, ensuring shared understanding and value-driven prioritization.
Experience
2–5 years of experience as a Product Owner, Product Manager, or Project Manager
Experience with customer portals, mobile apps, or partner platforms
Experience in international and multi-country environments
Used to working with multiple stakeholders and priorities
Skills & Expertise
Good knowledge of Agile / Scrum ways of working
Strong functional mindset: ability to translate business needs into digital solutions
Good understanding of customer lifecycle, ownership, and post-sales processes
Ability to work with technical teams (basic understanding of integrations, data flows, APIs)
Sensitivity to data protection, regulatory, and compliance topics
Soft Skills
Clear and effective communicator, comfortable with business and IT stakeholders
Structured, pragmatic, and solution-oriented
Strong sense of ownership and accountability
Customer-centric and value-driven mindset
Proactive, curious, and comfortable in a fast-changing environment
Education & Languages
Master's degree (Business, Engineering, or equivalent)
Agile or Product certifications are a plus
Fluent English is required
This position is based in Rome.
Annual salary range: 35K - 42K.
I candidati, nel rispetto del D.Lgs. 198/2006, D.Lgs 215/2003 e D.Lgs 216/2003, sono invitati a leggere l'informativa sulla privacy (Regolamento UE n. 2016/679).
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