Role: IT Support Specialist - Team Lead - Service Delivery
Location: Via Giovanni Spadolini, 7, 20141 Milano MI, Italy
Duration: 6 months - Extendable
Roles and Responsibilities
- Accountable for effective planning, management, and successful delivery of assigned projects and programs in the region.
- Ensure strong alignment between regional business requirements and global strategy.
- Manage customer and stakeholder relationships, ensuring smooth coordination of regional services.
- Oversee day-to-day service delivery, including incident resolution, user requests, and monitoring activities.
- Supervise operations for the region to ensure consistent service quality.
Skills & Competencies
- Strong knowledge of ITIL concepts.
- Proven Service Management experience, including conducting monthly service reviews with business stakeholders.
- Hands-on expertise in Incident, Problem, and Change Management.
- Strong Escalation Management and ability to interact effectively with senior stakeholders.
- Networking expertise (preferred).
- Ability to drive quality and innovation initiatives.
- Excellent customer interfacing, written, and verbal communication skills.
- Ability to collaborate with cross-functional teams and vendors.
- Proven capability in business relationship improvement.
Additional Skills (Preferred)
- Application management or ERP systems experience.
- Knowledge of managing security vulnerabilities and phishing-related risks.
- Experience with SCCM, Intune, and Autopilot.
- Strong analytical and problem-solving abilities with attention to detail.