SWS Computacion is seeking an IT Support Technician to provide first - and second-line technical support to staff and clients. This hands-on role troubleshoots hardware, software, network, and peripheral issues; performs system setup and upgrades; documents incidents; and assists with user training and IT asset management. Key responsibilities - Install, configure, and maintain desktops, laptops, printers, and mobile devices. - Perform routine system updates, backups, and endpoint security checks. - Escalate complex issues to senior IT staff and follow through to resolution. - Maintain IT inventory and update documentation, procedures, and knowledge-base articles. - Assist with onboarding/offboarding, account setup, and permissions. - Provide occasional after-hours on-call support as required. Qualifications (required) - Minimum 1-2 years of hands-on IT support experience. - Practical knowledge of Windows and macOS desktop environments. - Familiarity with TCP/IP networking, Wi‑Fi troubleshooting, and common network devices. - Experience with helpdesk ticketing systems and remote-support tools. - Strong customer-service orientation, clear verbal and written communication. - Ability to prioritize tasks and manage multiple incidents. - Valid work authorization for Canada. Qualifications (preferred) - CompTIA A, Network, Microsoft 365 or similar certifications. - Experience with Active Directory, basic scripting, or imaging/deployment tools. - Previous experience in SMB or managed services environments. - French language skills an asset. Contratto di lavoro: Tempo pieno, Part-time, Tempo indeterminato Retribuzione: €14,62 - €34,90 all'ora Sede di lavoro: Trasferte frequenti