Ph3Junior Consultant | Customer Advisory /h3 pJoin to apply for the Junior Consultant | Customer Advisory role at KPMG Italy. /p pGet AI-powered advice on this job and more exclusive features. /p pThe chance to build a better future is right in front of you. Do Work That Matters - Your role and responsibilities. /p pDo you want to pursue a profession that is truly meaningful and impactful? At KPMG, you will have the opportunity to help clients, the company and colleagues address and solve the most current and complex challenges. KPMG Advisory offers consulting services to companies to assist them in business model transformation, process improvement and digitisation, risk analysis and management, and support in extraordinary finance transactions. /p pSpecifically, when you join the Customer Advisory team in Rome, you will harness the power of strategic and innovative frameworks to lead customer‑centric business transformation programs as well the power of data analytics to map, design and improve the customer lifecycle management, define the evolution of the client’s organisational and technological structure to meet the evolving scenario. /p pSpecifically, you will be tasked with: /p ul liDefine market sizing, identify market trends, opportunities and threats on customer experience paradigm; /li liBenchmark competitors: quantitative analysis of variances, identification of differentiating opportunities in the Customer Digital area; /li liAnalyze and segment customers, identify their real and profound needs; /li liMap the Customer Journey and identify the “moments of truth”, evaluate “pain points” and “opportunity to delight”; /li liAnalyze “Voice of the Customer” and define actions to “close the inner loop” and “close the outer loop”; /li liAnalyze in detail the performance of every digital marketing channel (Search, Social, Mobile, etc.) within every step of the customer journey; /li liDefine an evolutionary Customer strategy: how to adapt the strategy to digital and traditional channels. Prioritize the initiatives and define a detailed action plan; /li liRe‑engineer digital processes, identify impacts on the organization and set up a roadmap to change; /li liIdentify a channel strategy based on a DA approach: Social Media Strategy, Digital Marketing strategy, Mobile Strategy, etc; /li liDesign and implement innovative strategic control scorecard solutions based on customer experience management; /li liStart up and launch of new digital initiatives and identify and quantify a growth plan for an e‑commerce strategy; /li liEvaluate costs and revenue for each suggested action: analyze their impact on client’s Top and Bottom line; /li liCreate a detailed Business Plan according to the action plan and set up an implementation plan. /li /ul h3Skills /h3 pCome As You Are - Your skills and characteristics /p pThis is the perfect opportunity for you if you have: /p ul liAn excellent master’s degree in Business, Engineering or Marketing with a quantitative approach; /li liConfident with numbers, big data and quantitative analysis, supported by a solid academic background; /li liExcellent knowledge of MS Office suite. /li liAn excellent knowledge of English, ideally with study and/or work experience abroad. /li /ul h3Your Future With Us - What you’ll find at KPMG /h3 ul liAn inclusive and equitable work environment that respects, encourages and values diversity. /li liA challenging and dynamic environment that encourages creativity and teamwork. /li liHybrid work arrangements to promote a healthy work‑life balance. /li liAdvanced training and development programmes to stay current. /li liInternational mindset and innovative projects. /li liInitiatives focused on mental and physical well‑being. /li /ul h3Together for Better – Our values and commitment /h3 pLeadership, teamwork, respect every individual, continuous learning, transparency, commitment to the community and integrity. These are the KPMG values that create an environment that encourages the sharing of ideas and knowledge, so our professionals can achieve their full potential. /p pAs a result of our commitment to fostering an inclusive work environment, our Network has obtained ISO 30415 certification, which certifies compliance of the Diversity and Inclusion Management System, and UNI PdR 125, which certifies gender equality. Within our Impact Plan, you will find summarised all the actions we are taking on environmental, social and governance (ESG) issues. /p h3Join us! /h3 pYour data will be processed in full compliance with the provisions of Regulation (EU) no. 679/2016 (General Data Protection Regulation - “GDPR”), as amended. For more information, please see KPMG’s privacy policy. /p pKPMG Advisory S.p.A. is an equal opportunity employer. /p /p #J-18808-Ljbffr