ABOUT D-EDGE: Have you ever booked a hotel online ? Then you’ve probably used D-EDGE without knowing it. Every day, we help more than 17,000 hotels worldwide to develop their online visibility and sales through a range of SaaS and digital marketing solutions. Amongst the 480 D-EDGERs, the R&D team is made up of a hundred or so enthusiasts who are reinventing hotel booking for both the traveller and the hotelier. As a subsidiary of the Accor group, D-EDGE simplifies the life of independent hotels and hotel chains alike. YOUR ROLE: - Ensure successful activation/implementation for all D-Edge Suite of products following in detail given guidelines and checklist in respect of the SLA, as well as guiding and animating training sessions to the D-EDGE customers. After the Sales Manager, together with the assigned Account Manager, be the first contact for new hotels, understanding the client’s needs and providing the best services needed. MISSIONS: - Ensure processes are followed for smooth activation/ implementation - Collect by Account Manager/Sales, and the client, all the info required for a proper product configuration - Registration of the Account in the system, coworking with Account Manager/Sales to build the needed ecosystem, with rooms & rates and connectivities - Set-up products included in the contract for the hotel (except Website) - Play as a key member of the Client Service department for defining steps and timelines needed for the implementation of a new client - Record and update all activation/ implementation tasks and status into Salesforce CRM - Log tickets properly in Salesforce CRM for all issues encountered during activation/ implementation in order to help the Level1 with the resolution - Follow the onboarding journey - Keep up with D-EDGE products and features evolutions as well as the market trends in the industry. - Manage online or on site training, based on the client’s needs - Understand and analyse the customer's need - Handle the client’s complaints and interact with the assigned Account Manager Skills and Competencies: - Being proactive and can work independently - Being flexible, and having strong analytical skills and an eye for detail - Problem-solving - Teamwork - Project Management skills - Excellent knowledge of D-EDGE solutions. - Outstanding communication and writing skills. Experience, tools and specialist knowledge: - Experience with b2b technology company or hotels - Knowledge of the Hospitality, GDS or OTA - Efficiency in Excel, MS Word, Salesforce CRM - Google Suite - Training, teaching experience is a plus - D-EDGE is an equal opportunity employer. We do not discriminate based on : race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status._