Experteer OverviewIn this role you design and implement a new dispute resolution process to protect customer trust and financial integrity, leading chargeback handling end-to-end. You will analyze trends, optimize workflows, and ensure regulatory compliance while partnering with cross‐functional teams. You'll shape risk and recovery actions, driving faster, fairer outcomes at scale. This is a high‐impact opportunity to build robust processes in a fast‐growing fintech. You'll report to the Complaints Manager and own the chargeback lifecycle.Retribuzione & BenefitsLead dispute and chargeback handling across the full lifecycle (intake, investigation, evidence, response, escalation)Analyze dispute and chargeback trends to identify root causes and process gapsStandardize workflows, SLAs, and quality checks to improve win rates and cycle timeEnsure compliance with EU regulations and consumer protection standardsCollaborate with FinCrime, Customer Support, Legal, and Product to prevent upstream issuesCreate playbooks, guidelines, and training for dispute handling and preventionUse and refine internal tools and reporting to monitor performance, quality, and risk metricsResponsabilità5+ years in chargeback management, payment operations, or risk operations in fintech/e‐commerce/financial servicesStrong command of EU regulations and consumer protection standardsProven dispute mastery across different payment rails and channelsHands‐on experience with operational platforms, CRM tools, and case management systemsAdvanced analytical skills and data‐driven decision‐makingStrong communication to explain technical topics to diverse stakeholdersHigh attention to detail, strong organizational skills, and independent problem‐solving in a fast‐paced environmentRequisiti fondamentaliUnlimited paid time offStock Option PlanInternational relocation supportFlexible hybrid working systemExtended parental leaveMeal vouchers
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