Global Service Delivery Manager Job Description
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* Redefine service delivery models to optimize vendor ecosystems and embed governance frameworks across a complex environment.
* Design and implement a scalable IT service governance model, driving transformation in application services delivery and support.
* Partner with AMS teams and external vendors to align SLAs, support models, and performance metrics, supporting internal teams through the adoption of a service-oriented mindset.
* Streamline the vendor landscape to improve efficiency, reduce complexity, and enhance service accountability, improving communication flows and accountability across the vendor landscape.
* Play a key role in shaping long-term supplier strategy and service contract evolution across the organization.