Overview
La preghiamo di leggere attentamente la seguente descrizione del lavoro per assicurarsi di essere la persona giusta per questo ruolo prima di candidarsi.
Req ID: 500762
At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.
Job Type: Experienced
Responsibilities
Ensure the appropriate support to end-users [by stream]
Provide training to end-users
Accountable for process solving issue
Accountable for capturing incidents and defects raised by end-user, analyzing the issue, identify workaround and/or transmit to the appropriate support team
Accountable for testing of new functionalities or other upgrades of the solution
Accountable for proposing solution improvement to RBPE team
Leader for data consistency [by stream] and perform survey for coherence of data with key users of other streams
Manage the account access [by stream] according to the internal control rules
Manage corrective action plan whenever needed
Animate the key indicators - effectiveness metrics & KPI
Requirements
Graduate degree or extensive experience in impacted stream
Analytical skill
Teamwork and collaboration with other functions
Ability xjrgpwk to work in a multicultural environment
Proactive
English proficiency
Previous experience in ERP implementation
Continuous Improvement awareness
Experience in end-users training
Project Management or Change Management
Important to note
As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.
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