Back Office and Quality Specialisthlpy, born in ****, is a roadside assistance company founded by visionaries who saw a gap in the market and redefined the industry with a cutting-edge digital solution ??What started as a bold idea in Italy quickly expanded to France and Spain, and as of September ****, we are proud to announce our entry into Germany This marks another milestone in our journey to becoming the go-to solution for modern roadside assistance across Europe— and beyond.This role involves and supporting the manager in managing the operational back office and ensuring the quality of our services. The ideal candidate will be organised, proactive, and committed to delivering high-quality customer service.Key Responsibilities:Reducing the time taken to close missions within 48 hours (follow up) and within the following days (task)Verification of arrival on site and delivery to destinationTracking and management of cases awaiting destinationComplaints or critical case management raised by BPsSearch GaragesMonitoring communications with strategic BPs (e.g. Arval in Italy, Hertz in France), on dedicated boxesThe ideal candidate will have:High school diploma (preferably in technical, administrative, or business fields) or a Bachelor's degree;Initial work experience 2 - 3 years in operational roles, back office, or operation support (intershipd included)Good familarity with digital tools, basic use of CRM and Microsoft OfficeExcellent communication skills both wrtitten and verbalB2 - C1 Level of EnglishPrevious experience in the automotive sector in similar role is a plusContract: Start with a temporary contract for 6 monthsSalary:Will be established based on the real experience and potential of the candidateYour Journey in hlpyOur team comprises a wide range of skills and experiences: we constantly encourage all our professionals and collaborators to explorenew opportunities for growth and development.We believe that promoting an environment whereindividuals can