Job Purpose:
We are seeking a skilled customer service professional to join our team as an External Service Representative. As the first point of contact for customers, you will be responsible for providing timely and effective responses to their inquiries via telephone, email, or chat. You will troubleshoot and resolve customer complaints while ensuring that all interactions meet our high standards of quality and service.
Work Site: Siracusa
Job Responsibilities:
1. Provide Customer Support: elevate a positive experience by efficiently resolving issues with products and services through empathetic listening skills.
2. Skillfully answer technical queries about software problems using in-depth knowledge. &
3. Bridge communication gaps between product/service teams including operational concerns and address system inconsistencies effectively addressing each issue proactively as needed.
Key Skills & Competencies Required Include:
- Able to think critically analytically so troubleshooting solutions quickly safely.
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