Regional Operations Manager, Virtual Medical Team (VMT), Amazon One Medical
Job ID: 3198822 | 1Life Healthcare, Inc. • Application deadline: Apr 5, 2026
Amazon One Medical is a human‑centered, technology‑powered primary care organization committed to making high‑quality healthcare more accessible, affordable, and convenient for all. We care for patients through a national network of more than 200 medical offices across 20+ U.S. markets, plus 24/7 on‑demand virtual services. Our membership model supports individual members and employees at over 7,000 companies. Since going public in 2020, we have continued to grow, innovate, and advance our mission. We are dedicated to building a diverse and inclusive team and fostering a collaborative environment focused on delivering exceptional care to our patients, providers, and partners.
As we continue expanding and transforming the primary care experience, we are looking for energized leaders to support the people, processes, and technology that make One Medical unique. The Virtual Medical Team (VMT) delivers round‑the‑clock care nationwide in partnership with our in‑office providers, ensuring a smooth and consistent patient experience no matter where members are. Reporting to the National VMT Operations Leader, VMT Operations Managers work in partnership with Regional Virtual Medical Directors to drive key business outcomes and support teams of Nurse Practitioners (NPs) and Physician Associates (PAs) in delivering high‑quality, affordable care.
Key Responsibilities
Record, analyze, and monitor performance metrics to identify process and performance gaps across the VMT NP/PA organization.
Create intervention plans that address national, regional, and individual gaps.
Partner with Regional Virtual Medical Directors on quarterly priorities for new rollouts, making strategic trade‑offs with business objectives.
Visualize and present data‑driven insights with progress reports to senior leadership; serve as VMT Operations spokesperson to frontline teams.
Own national initiatives, including project plan management, leading cross‑functional meetings, escalating roadblocks, and crafting communication strategies.
Independently manage complex databases of rosters, schedules, and medical licenses using advanced spreadsheet data analysis and automation.
Utilize patient demand forecasts to make both real‑time and long‑term staffing determinations for each region, state, license type, and team.
Design provider schedules in partnership with the Workforce Management team and the Flex Labor Manager, balancing patient demand with provider experience.
A Day in the Life
Your day will be dynamic and purpose‑driven, focusing on supporting remote medical providers and optimizing patient care processes. You'll collaborate closely with Regional Virtual Medical Directors, analyze performance metrics, and develop strategies that enhance both provider effectiveness and patient satisfaction. Each day brings opportunities to innovate, problem‑solve, and make meaningful contributions to healthcare accessibility.
About the Team
We are a passionate group of healthcare professionals committed to reimagining primary care. Our Virtual Medical Team operates nationwide, providing comprehensive care through innovative technology and a patient‑first approach. We value collaboration, continuous learning, and a shared mission of making quality healthcare more convenient and inclusive.
Basic Qualifications
3+ years of program or project management experience.
3+ years of defining and implementing process improvement initiatives using data and metrics.
Advanced proficiency in Excel (Pivot Tables, VLOOKUPs) and SQL.
Experience using data and metrics to determine and drive improvements.
Experience working cross‑functionally with tech and non‑tech teams.
Experience with analytics tools, preferably focused on forecasting and staffing.
Preferred Qualifications
2+ years of Tableau or equivalent tools experience.
2+ years of communicating with and presenting to executive and senior audiences.
Experience collaborating with healthcare leaders, including MD/DO, NP/PA, PharmD/RPh, and RN providers.
Experience managing teams across multiple locations and time zones, preferably with customer‑facing teams and services.
EEO & Fair Chance
Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include working safely and cooperatively with other employees, supervisors, and staff; adhering to standards of excellence despite stressful conditions; communicating effectively and respectfully to ensure exceptional customer service; and following all federal, state, and local laws and Company policies.
San Francisco Fair Chance Ordinance: We will consider qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.
Benefits & Compensation
Base salary range: USD 74200–129800 annually (USA; Virtual).
Our comprehensive benefits include health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and optional supplemental life plans), EAP, mental health support, medical advice line, flexible spending accounts, adoption and surrogacy reimbursement coverage, 401(k) matching, paid time off, and parental leave. Learn more at https://amazon.jobs/en/benefits.
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