Location : Venturina, IT
Function : Operations / Production / Manufacturing
Part-time or Full-time : Full-Time
Job Type : Employee
Workplace type : Hybrid
Accelerate your career by joining a winning Amcor team that’s transforming the packaging industry and improving lives around the world.
At Amcor, we unpack possibility through our innovative and responsible packaging solutions that benefit our customers, our people, and our planet. More than 10,000 consumers worldwide encounter our products every second, relying on us for safe access to food, medicine, and other goods. We value their trust by making safety our guiding principle, which is core to our business.
Our shared values and behaviors unite us as we work together to elevate customers, shape lives, and protect the future. We champion our customers' success, adapt quickly in an ever-changing world, and make smart choices to safeguard our business, communities, and the environment for future generations. We invest in our world-class team, empowering colleagues to unlock their potential, because when our people grow, our business thrives.
* Position Job Title : Customer Service Team Leader
* BG and BU : Film & Foil
* Function : Customer Service
* Location : Venturina / Gent
* Line Manager’s Job Title : Customer Service Manager
* Contract Type : Permanent
Job Purpose
* The primary role of the Team Leader is to provide first-line support for both the customer service and external sales teams within the business.
* The key focus is leading, supporting, and motivating the customer service team to achieve departmental KPIs and targets while maintaining high standards of customer service internally and externally.
* Manage a selected portfolio of accounts as required.
* Participate in decision-making processes related to the structure, organization, and management of the customer service team, making recommendations for ongoing development and improvement.
* Implement required Business Group processes and guidelines.
Job Dimensions & Scope
Internal and External Relationships
Internal – Origination / Supply chain (including planning and logistics) / Technical / Internal Sales / Commercial and Amcor Management team.
External – Customers / External Sales / Suppliers
Key Deliverables
* Lead the CS team to build customer loyalty through positive engagement and service excellence.
* Identify, implement, and maintain customer service processes, standards, and key deliverables to support a customer-centric organization.
* Partner with all organizational functions to ensure a world-class customer experience.
* Manage the team to achieve business targets and objectives consistently.
Principal Accountabilities
* Support customer service and external sales teams as first line support.
* Lead and motivate the Customer Service Team.
* Identify and implement opportunities for team development.
* Ensure delivery of KPIs and targets within the CS team.
* Prepare and present monthly reports to the Customer Service Manager.
* Review and improve existing processes and controls.
* Identify and mitigate risks.
* Support new business initiatives.
* Manage relationships between the team, plant functions, and the Plant General Manager.
* Lead, motivate, and support team members' performance and development.
* Resolve service issues, liaising with relevant departments and suppliers.
* Provide escalation support for customers, account managers, and internal departments.
* Support the team in achieving DIFOT and stock targets.
* Evaluate and improve customer service processes.
* Support the integration of new business.
Qualifications / Requirements
1- Formal Qualifications and Experience
* 5+ years of experience in customer service, preferably in manufacturing.
* Excellent communication skills in English and Italian; Dutch is a plus.
* Proficiency in Excel, SAP, and Salesforce is desirable.
* Bachelor's Degree in Business or equivalent experience.
2- Specific Skills and Abilities
* Customer-focused
* Results-oriented
* Strong interpersonal and communication skills
* Ability to build collaborative relationships
* Excellent organizational and time management skills
* Team player
* Self-motivated and confident
* Skilled negotiator
About Amcor
Amcor is a global leader in packaging solutions for consumer and healthcare products. With industry-leading innovation, global scale, and technical expertise, we help our customers grow and meet the needs of millions of consumers daily. We develop responsible, sustainable packaging across various materials and formats. Supported by a commitment to safety, approximately 70,000 colleagues across 140 countries bring our capabilities to local customers, guided by our purpose of elevating customers, shaping lives, and protecting the future.
NYSE : AMCR; ASX : AMC | LinkedIn | YouTube
J-18808-Ljbffr
#J-18808-Ljbffr