Customer Service Representative for Media and Entertainment
This role is perfect for individuals who are passionate about music, film, and television.
As a customer service representative in the media and entertainment industry, you will be responsible for responding to customer inquiries via phone, email, and chat. You will provide detailed information regarding content offerings, billing inquiries, and account management.
- Key Responsibilities:
- Respond to customer inquiries about media and entertainment products, services, and subscriptions in Italian.
- Provide detailed information regarding content offerings, billing inquiries, and account management.
- Assist customers in troubleshooting issues related to service access and functionality.
- Document customer interactions accurately and manage follow-ups as needed.
- Collaborate with internal teams to enhance service delivery and resolve any customer issues.
Requirements
- Fluency in Italian (both written and spoken) is required; knowledge of English is advantageous.
- Prior experience in customer service, especially in the media and entertainment industry, is a plus.
- Excellent communication and interpersonal skills, with a focus on customer satisfaction.
- Strong problem-solving abilities and a passion for the entertainment field.
- Ability to handle multiple inquiries and work effectively under pressure.
- Proficiency in using CRM tools and computer applications.
Benefits
As a customer service representative in our company, you will have the opportunity to work with a dynamic team and contribute to the success of our business. You will also have access to ongoing training and development opportunities to help you grow in your career.