Retail Training Manager – Luxury Retailer Mode Search is partnering with a leading international luxury retailer to appoint a Retail Training Manager to be based from their location just outside of Milan.
This role plays a key part in elevating talent standards, strengthening brand partner support, and enhancing customer experience through best‑in‑class training and development programmes across a prestigious retail environment. The role reports into the Brand Talent & Training Director and works closely with the senior retail leadership team. This position is permanent, full‑time, and requires on‑site working 4 to 5 days a week.
The Role
Develop and execute training strategy to enhance skills and performance for brand employees
Design and deliver targeted development programmes in partnership with the Talent & Training Director and retail leadership
Measure programme effectiveness and report on ROI quarterly
Lead special learning initiatives, including a Retail Academy model
Improve store management capability through structured training programmes
Assess brand‑led training and ensure a consistent, high‑quality learning experience
Manage training budgets, ensuring cost control and return on investment
Source and manage external/internal subject experts for programme delivery
Enhance retail‑focused development training (conversion, VM, membership, cultural awareness)
Update and redesign existing learning content where required
Coach Store Managers and support ongoing skills development
Champion organisational culture and values through learning initiatives
Research emerging L&D; technologies and methodologies
Utilise customer experience and ambassador programme results to inform training actions
Administer and enhance the brand recruitment platform, ensuring adoption and engagement across all partners
Track headcount and vacancies; implement hiring strategies to support talent availability for
Represent the brands at recruitment events; build strong partnerships with universities and talent communities
Oversee seasonal and temporary staffing strategy to ensure optimal talent levels during key trading periods
Requirements
Experience in premium or luxury retail and retail training
Degree in Education or a related field
Proven success developing and rolling out large‑scale training initiatives
Strong cross‑functional collaboration capabilities
Excellent stakeholder and communication skills
Energetic, passionate and committed to developing others
Strong analytical, problem‑solving and project management skills
Highly organised with a proactive approach
Fluency in English and Italian; additional European languages are advantageous
Interested? Please send your CV to
info@modesearch.co.uk
or click the apply button.
Please note: Due to the volume of applications, only shortlisted candidates will be contacted.
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