PJoin to apply for the strongTechnical Support Engineer /strong role at strongIngersoll Rand /strong /ppContinue with Google Continue with Google /pp1 day ago Be among the first 25 applicants /ppJoin to apply for the strongTechnical Support Engineer /strong role at strongIngersoll Rand /strong /ppGet AI-powered advice on this job and more exclusive features. /ppContinue with Google Continue with Google /ppContinue with Google Continue with Google /ppContinue with Google Continue with Google /ppDirect message the job poster from Ingersoll Rand /ph3Talent Acquisition Leader EMEIA at Ingersoll Rand /h3pstrongLocationbr/strongLonate Pozzolo (VA)/Field basedbrstrongAbout Usbr/strongIngersoll Rand advances the quality of life by creating comfortable, sustainable and efficient environments. Our products, systems and solutions increase the efficiency and productivity of industrial, commercial operations, homes, and improve the health and comfort of people around the world. We have opportunities for career growth through our diverse businesses which manufacture and service many well-recognized brands.brstrongJob Summarybr/strongWe are looking for a Technical Support Engineer who will work as a key member of the technical team, supporting the Champion compressor product range for the European market and the other key compressor brands as required. He/she will be responsible for post sales technical support for the service network, technical training, parts identification and ensuring customer satisfaction whilst assuring business goals are achieved. The person will also handle a large number of varied mechanical and electrical technical support questions, fault finding and engineering related questions from both internal and external customers.brstrongResponsibilitiesbr/strongulliAcquire subject matter mastery / expertise in assigned products and maintain expertise. /liliProvide technical support for the field channel partners and directly to customers as required via phone, chat, on-line questions, emails and customer site visits. /liliDemonstrated ability to address conflict or opposing opinions and maintain a professional and cooperative temperament with internal and external customers /liliProvide support for investigations into machinery failures and customer complaints. Communicate with peers, Engineers, Operations and Management to understand product specifications and root causes of issues /liliLiaise with the engineering, quality, warranty teams and technical experts for all product groups /liliBe able to support on line technical support systems and aid with development of new technical support tools /liliCompile technical bulletins, fault trees and troubleshooting guides to ensure field personnel have access to latest updates / reference data. This includes contributing to the Knowledge Base to improve field connectivity and effective troubleshooting. /liliParticipate in NPD (New Products Development) Serviceability activities, service / design reviews, Engineering builds, development of service training / technical support capability of new technology.br/li /ulstrongBasic Qualificationsbr/strongulliEngineering Degree or equivalent through national qualifications /liliIdeally 10+ years’ experience in technical work environment preferably service maintenance (field service technician). Experience and ability to work effectively acting on own initiative with limited supervision requirement. /liliProven experience within the compressor business sector or similar industry /liliGood written English and verbal communication skills /liliCompetency in modbus would be an advantage /liliFully PC Literate knowledge of SAP would be an advantagebr/li /ulstrongKey Competenciesbr/strongulliIn depth knowledge and understanding of oil lubricated and oil free compressed air systems /liliHigh level of customer satisfaction at an international level. /liliAbility to read and understand technical drawings and documents, with a strong proficiency in electrical knowledge /liliStrong interpersonal skills with ability to communicate effectively at all levels /liliStrong Drive for results and ability to work under pressure to meet deadlines achieve targets /liliPro-active approach to resolving customer issues, taking responsibility to form and lead teams as required to drive corrective actions and follow through to conclusion. /liliSelf-motivated, flexable and ability to make and defend complex decisions. /liliFlexibility and adaptability to changing work requirements and multiple projects /liliAccustomed to working within an International business /liliWilling to travel internationally to Support and train channel partners.br/li /ulstrongWhat We Offerbr/strongulliDynamic international working environment /liliWelfare program /liliLinkedin learning access /li /ul /p /ulh3Seniority level /h3ullih3Seniority level /h3Mid-Senior level /li /ulh3Employment type /h3ullih3Employment type /h3Full-time /li /ulh3Job function /h3ullih3Job function /h3Information Technology /lilih3Industries /h3Industrial Machinery Manufacturing /li /ulpReferrals increase your chances of interviewing at Ingersoll Rand by 2x /ppContinue with Google Continue with Google /ph3Technical Support Specialist - Saas 100% Remote /h3h3Technical Support Engineer (Passenger Cars) /h3h3Technical Support Engineer (Commercial Vehicles) /h3h3IT Regional Support Engineer - Cassolnovo- Italy /h3h3Technical Support Specialist - Capital Markets /h3h3Senior Field Service Training Specialist /h3h3Radio Access Operations Support Engineer /h3pWe’re unlocking community knowledge in a new way. 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