We are looking for a Front Office Manager to lead our reception team and ensure exceptional guest experience at Torre del Barone Resort & Spa for the upcoming 2026 season. The role involves planning daily operations, supervising staff, handling guest requests, and driving service excellence.
Key Responsibilities :
- Planning Front Office operations based on occupancy forecasts
- Supervises Front Office team and ensures service standards
- Handles guest requests, complaints, and feedback directly
- Communicates guest needs across departments to ensure resolution
- Authorizes spending limits, room credits, and department budgets
- Participates in recruitment, training, and performance reviews
- Promotes upselling and cross-selling to boost revenue
- Leads internal meetings and attends cross-departmental sessions
- Monitors costs, revenue, and financial performance of the Rooms division
- Reviews performance reports and KPIs
- Works toward guest satisfaction targets and review score goals
Requirements :
- Proven experience in luxury hospitality, preferably in 5-star hotels
- Strong knowledge of front office operations and guest service standards
- Proficiency in Opera PMS and other hotel management systems
- Leadership skills and ability to manage and motivate a team
- Excellent communication and interdepartmental coordination abilities
- Fluency in English; additional languages are a plus
- Problem-solving attitude and attention to detail
What we offer:
- Seasonal contract
- Accommodation available
- Career growth opportunities within the company
- Dynamic and collaborative work environment
- Ongoing training and access to professional development courses