We are currently looking for a:
Customer Success Specialist
Main Responsibilities:
The selected candidate will be responsible for managing customer relationships, ensuring a first-class experience. Duties include but are not limited to:
Customer Onboarding: Welcome new customers, guide them through our products and services, and ensure they have a clear understanding of the features offered.
Ongoing Support: Provide continuous support to customers, address any issues or questions, and anticipate their needs to maximize satisfaction.
Feedback Collection: Gather feedback from customers to continually improve our products and services, acting as a bridge between users and our development team.
Data Analysis: Utilize data and metrics to assess customer performance and identify opportunities for process improvement.
Requirements:
Proven experience in customer relationship management, preferably in the IT sector.
Excellent communication and interpersonal skills.
Proactive problem-solving ability and the capacity to work independently.
In-depth knowledge of the products and services offered.
Familiarity with data analysis tools and the ability to translate data into meaningful actions.
Results-oriented and customer-focused.
Necessary Skills:
Excellent verbal and written communication skills.
Ability to work in a dynamic environment and adapt quickly to changes.
Team spirit and the ability to collaborate with various departments.
Economic Offer:
We offer a competitive compensation package, commensurate with the candidate's skills and experience. Additionally, we provide the following benefits:
Flexible Work: Opportunities for flexible work to promote a healthy work-life balance.
Continuous Training: Access to training and development programs to constantly improve your skills.
Dynamic Work Environment: A passionate team and a stimulating work environment in the heart of Milan. If you believe you have the necessary skills and experience to excel in this role, please submit your resume and a cover letter. We look forward to welcoming a new member to our customer success team!