Overview
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Founded in 1946, Fidia is an Italian multinational pharmaceutical company, with R&D, manufacturing, marketing and sales capabilities, and an extensive product portfolio, mainly based on Hyaluronic Acid, in strategic therapeutic areas such as Joint care, Eye care, Skin care, Specialty care, Health & Wellness care. Headquartered in Abano Terme (PD), Fidia extends its global reach through local partners and distributors in 120+ countries worldwide, as well as with wholly owned subsidiaries.
With the aim of strengthening the Customer Service Team, we are recruiting a
Customer Service Coordinator
Reporting to the Head of Global Trade & Revenues, you will coordinate a team of dedicated resources to ensure excellent service standards, effectively addressing inquiries to maintain high customer satisfaction, for the national distribution and hospital chain.
Main Responsibilities
* Managing the Team, generate sales leads by performing detailed analytical activities on order fulfillment processes and commercial outcomes.
* Building sustainable and trustworthy relationships with customers, providing assistance through all communication channels and contact methods throughout the entire customer flow generated by commercial agreements and interactions.
* Providing accurate, valid, and complete information regarding company services and products using appropriate methods and tools.
* Documenting all customer interactions, maintaining records of issues such as returns and complaints, and managing reports.
* Following communication procedures, company guidelines, and policies.
Requirements
* High school diploma and, preferably, degree in Economics or related field.
* Minimum of five years of experience in resource management within customer service teams, with a demonstrated expertise in optimizing team performance, driving customer-centric strategies, and effectively operating within corporate environments to ensure alignment with organizational objectives and enhance overall service delivery.
* Office suite proficiency (particularly with Excel), and experience in using an ERP system are a must have. Knowledge of SAP and a CRM system is preferable.
* Good English (at least B1 level).
* Strong leadership and people-management skills and great energy.
* Able to communicate effectively with various departments, maintaining trustful relationships and ensuring the level of service and quality required by company standards.
Our offer
* Open ended contract.
* “B” grading of Chemical Pharmaceutical National Collective Agreement.
* Salary between € .
* Collective Bonus and company Welfare.
In Fidia you will have unlimited access to training and coaching programs aligned with market best practices and opportunities for professional development through participation in internal job posting processes, pension fund with company integration and health fund, merit review and referral programs, company canteen, staff discounts and access to the flu vaccination campaign.
Fidia Farmaceutici promotes parity and inclusion in all its actions.
All people from the status of candidate to that of employee and throughout the duration of their employment relationship are entitled to the same opportunities and protections regardless of gender identity, sexual orientation, ethnicity, migration background, religion, nationality, age.
All company procedures are therefore drafted in compliance with the principles expressed in the previous point; any divergences should be promptly brought to the attention of the People & Culture Department.
Details
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Customer Service and Sales
* Industries: Pharmaceutical Manufacturing and Medical Equipment Manufacturing
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