About Syllotips [/]
Imagine AI agents that continuously learn from a company's top employees. At Syllotips, we transform undocumented expertise into dynamic, ever-adapting AI, bridging the gap between human know-how and enterprise systems.
Founded in Rome in **** and run by AI PhDs and veterans from Amazon, Google, The Fork, and Translated, we've been accelerated by Techstars and are now part of the Harvard Innovation Labs (finalists in the President's Innovation Challenge). Thanks to our unique \"human in the loop\" approach, Syllotips is already trusted by leading telecom, insurance and finance companies to supercharge customer support and sales.
Role Overview
We're searching for a
Customer Success Manager
who will partner with our Account Executives to guide clients through the entire lifecycle—from pre-sales scoping to post-sales onboarding, training, and upselling. As an early-stage startup, our CSMs are hands-on, bridging technical conversations with business needs. Italian fluency is crucial for our domestic market; strong English is also required.
Key Responsabilities
Conduct
pre-sales consultations
to understand client needs, shape use cases, and propose relevant AI solutions.
Drive
onboarding and implementation
of our AI SaaS product for enterprise clients.
Provide
training and ongoing support
to ensure high adoption and satisfaction.
Monitor
usage and ROI metrics
, proactively identify expansion or upselling opportunities.
Act as the client's advocate, relaying feedback to product and technical teams.
Manage
long-term relationships
that foster renewals and account growth.
Required Experience and Skills
Master's degree
(or higher) in Business, Engineering, Computer Science or a related discipline.
5+ years
in a client-facing role (customer success, consulting, account management, or similar).
Experience handling
enterprise clients
*********+ employees), ideally for B2B SaaS products.
Technical aptitude
for understanding AI tools and integration workflows.
Fluency in Italian
; strong English communication. French or Spanish is a plus.
Familiarity with customer success methodologies (onboarding plans, health scores, etc.).
Plus
Background in solution consulting or pre-sales engineering.
Experience in a startup environment.
Knowledge of project management and CRM tools.
Interview Process
Discovery Interview (30 min):
conversation about your background and past experiences.
Technical Interview – Case Study (45 min):
Explore CSM fundamentals in a business-case style discussion.
Behavioral Interview (45 min):
Based on SylloTips' core tenets, using a STAR model.
What We Offer
Employment type:
full-time, permanent
Total compensation
:
€45k - €60k EUR base salary
Premio based on renewals and up-selling/cross-selling
SylloTips Stock Option Plan
85% Remote Work (from the EU)
: Expect around ten three-day in-person sessions per year at our Rome offices.
Collaborative Culture
: Work closely with a highly skilled team of engineers and scientists.
If interested, send your application to: ******