PFreelance Global Service Delivery Manager - 6-12 Month Contract /ppWe are looking for an experienced Service Delivery Manager to join our client on a 6-12 month freelance contract. This is a fantastic opportunity to play a key role in shaping and strengthening their global service delivery function, ensuring smooth collaboration between internal teams and external vendors while driving service excellence across the business.br/ /pContract Detailsbr/ullipDuration: 6-12 months (freelance contract) /p /lilipLocation: Travel required to Parma, Italy (on-site presence during key phases) /p /lilipStart Date: ASAP /p /li /ulpThis role will require regular travel to Parma, Italy, with flexibility on-site as needed.br/ /pKey Responsibilitiesbr/ullipLead and develop the service delivery function to align with evolving business needs. /p /lilipOversee the end-to-end delivery of IT and digital services, ensuring efficiency, compliance, and high customer satisfaction. /p /lilipFoster a culture of service governance and continuous improvement. /p /lilipCollaborate with internal stakeholders and external partners to ensure resources are allocated effectively. /p /lilipMonitor performance against SLAs and KPIs, driving corrective actions where necessary. /p /lilipAnalyse third-party and internal processes, creating strategies for optimisation. /p /lilipPrepare and present performance reports to leadership, highlighting achievements and areas for improvement. /p /lilipLead service delivery meetings with vendors and internal teams.br/ /p /li /ulIdeal Profilebr/ullipProven experience in Service Delivery Management within a global organisation. /p /lilipStrong knowledge of SLAs, KPIs, XLAs, and ITIL-based processes. /p /lilipUnderstanding of Service Desk, Infrastructure Operations, and AMS services. /p /lilipExcellent communication and stakeholder management skills. /p /lilipRelevant certifications (e.g., ITIL) would be an advantage. /p /lilipAbility to operate in international, multicultural environments. /p /li /ulpIf you're a Service Delivery professional who thrives in dynamic, global environments and you're open to working in Italy, we'd love to hear from you. /p