Position description
Job Family/Profession
Sales & Marketing - Sales & Marketing
Job title
Parts & Service Spare Parts Definition & ICT System Management Specialist
Contract
Permanent contract
Status
Staff
Job description
MISSION
The Process & System Specialist supports the definition, deployment, and continuous improvement of key processes and systems within the Parts & Services perimeter for Enlarged Europe. The role ensures operational excellence, contributes to digital transformation initiatives, and facilitates cross-functional collaboration to improve efficiency, service quality, and cost control.
MAIN RESPONSIBILITIES
- Support the definition, documentation, and standardization of operational processes across technical teams.
- Drive continuous improvement initiatives in Parts Catalog and Parts Setup activities.
- Contribute to simplifying processes while safeguarding performance and quality outcomes.
- Act as a key user and business representative for competence tools (e.g., SAE, CSPS, EPER, Refbox).
- Collect and formalize business requirements for system upgrades and new functionalities.
- Participate in User Acceptance Testing (UAT) and support deployment into production.
- Facilitate the integration of new technologies into existing business systems.
- Monitor KPIs and SLAs related to First Time Right and On-Time Delivery.
-Support data analysis, reporting, and performance tracking activities.
- Assist in budget forecasting, expenditure analysis, and cost optimization initiatives.
- Manage purchase requisitions, War Room requests, and support PO and invoicing activities.
- Collaborate with internal teams and external partners to ensure timely execution of activities.
- Track progress of supplier deliverables and support follow-up actions.
- Provide regular updates and documentation for process and system-related initiatives.
- Support alignment with senior stakeholders on priorities and key decisions.
Profile
- Master's degree in Engineering or Economics.
- 2–5 years in engineering, aftersales, or ICT roles.
- Experience in the automotive industry and/or supplier coordination is an advantage.
- Background in Automotive Engineering or After-Sales operations preferred.
- Strong process-oriented mindset and ability to analyze and improve workflows.
- Solid organizational capabilities and attention to detail.
- Analytical thinking and data interpretation skills.
- Effective communication and stakeholder management abilities.
- Ability to work both independently and collaboratively within cross-functional teams.
- Results-oriented, able to handle multiple priorities and meet deadlines.
- Understanding of budgeting and basic financial tracking principles.
- Proficiency in MS Office Suite (Word, PowerPoint, Doc Info, MS Project).
- Knowledge of Engineering BOM and PLM systems such as: PLM, NFC, COMBO, CORVET, CODEP, RTM.
- English: Fluent (mandatory)
- French: Preferred
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Position location
Country
Europe, Italy
City
Rivalta di Torino
Candidate criteria
Minimum level of experience required
3 to 5 years
Languages
English (Fluent (3,5 - 4,4 Bright))