PpWe are looking for a bWeb Operations Specialist (German-English) /b to ensure the smooth operation, performance, and functionality of web‑based platforms and services. This role involves troubleshooting website issues, assisting customers with web‑related inquiries, and optimizing web operations to enhance user experience. The ideal candidate has a strong understanding of website management, digital platforms, and customer service best practices. /p h3Key Responsibilities /h3 ul liProvide bilingual customer support in German and English for web‑related issues, including website navigation, account access, and technical troubleshooting. /li liMonitor website performance, uptime, and security, ensuring seamless user experiences. /li liAssist customers in troubleshooting login issues, payment processing errors, and other web‑based technical concerns. /li liCollaborate with developers and IT teams to resolve website bugs, outages, and performance issues. /li liSupport content updates, website enhancements, and testing of new features. /li liEducate customers on web functionalities, account settings, and digital services. /li liMaintain accurate records of customer interactions, issues, and resolutions. /li liStay up to date with web technologies, SEO best practices, and digital trends. /li /ul h3Requirements /h3 ul liEducation: High school diploma or equivalent. /li liExperience: Previous experience in web operations, customer support, or IT helpdesk preferred. /li liLanguages: Fluency in German and English is required. /li liSkills: ul liBasic understanding of web technologies, CMS platforms, and troubleshooting tools. /li liStrong communication skills with the ability to explain technical information clearly. /li liExperience in website performance monitoring, issue resolution, and customer support. /li liProblem‑solving mindset with attention to detail. /li liAbility to work in a fast‑paced environment, handling multiple customer inquiries. /li /ul /li liOther: Availability to work flexible shifts, including evenings, weekends, and holidays. /li /ul h3Benefits /h3 ul liCompetitive salary and benefits package. /li liCareer growth opportunities in web operations and digital customer support. /li liA dynamic and collaborative work environment. /li liProfessional development programs in website management and customer service. /li /ul pbEqual Opportunity Employer Statement /bbr/At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant’s qualifications, merits, competence and performance without regard to any characteristic related to diversity. /p /p #J-18808-Ljbffr