Job ID: 3197662 | Amazon.com Services LLC
This is a full-time, 5 working days in office, role requirement. We value in-person collaboration and time spent face-to-face.
Position is based in Tempe, AZ.
Amazon.com strives to be Earth's most customer‑centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want — low prices, vast selection, and convenience — Amazon.com continues to grow and evolve as a world‑class e-commerce platform.
The Account Support Specialist within the Account Health Support (AHS) team acts as the primary interface between Amazon and our business partners. We obsess over providing world‑class support to Sellers selling on the Amazon platform. We strive to predict the Seller's needs before they recognize they may have a problem, create innovative self‑help tools, and provide solutions to help our partners better serve their customers.
Shift Requirements: Sunday‑Saturday. Training: 8 weeks consisting of instructor‑led and self‑led coursework.
Summary of Responsibilities
Demonstrates effective, clear and professional written and oral communication.
Provides prompt and efficient service to Amazon Sellers, including the appropriate escalation of Sellers’ issues.
Maintains a positive and professional demeanor always portraying the company in a positive light while effectively managing sensitive issues.
Demonstrates excellent time‑management skills and the ability to work independently while using departmental resources, policies and procedures.
Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
Liaises with other departments as required to resolve Seller’s issues and questions.
Basic Qualifications
1+ years of customer service experience
Experience with Microsoft Office products and applications
Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Experience in payments or e‑commerce
Preferred Qualifications
Experience demonstrating problem solving and root cause analysis
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
USA, AZ, Tempe - 16.00 - 28.00 USD hourly
The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits.
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