Overview Spektrum have a wide range of exciting opportunities in several global locations. We are always looking to add great new talent to our team and look forward to hearing from you. Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects. The program Assistance and Advisory Service (AAS) The NATO Communications and Information Agency (NCI Agency) is NATO’s principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V. To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categories: NATO International Civilians (NIC)s, Military (Mil), and Interim Workforce Consultants (IWC)s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce. Role Background The Directorate of CIS Support Units (DCSU) is responsible to manage, deliver and maintain assigned Communications and Information Systems (CIS) products and services for the Agency’s customers including NATO Headquarters (NHQ), the NATO Command Structure (NCS), NATO Force Structure (NFS), Nations and internal Agency users. DCSU provides liaison, planning and coordinating functions for Alliance Missions, Operations and Exercises. Services are delivered in coordination with the Enterprise Service Operations Centre (ESOC) and Agency Service Lines/Service Centres under the Enterprise Service Delivery Model (ESDM). NCIA CIS Support Unit (CSU), located in Sigonella (ITA) enables end‑to‑end CIS services as it installs, operates, maintains and supports the full range of CIS capabilities during peace, crisis and war throughout its allocated Area of Responsibility (AOR) and as otherwise directed. CSU Sigonella supports the CIS planning and execution on NATO Intelligence, Surveillance, and Reconnaissance Force (NISRF) operational Programme of Work. Service Operations Branch (SOB) is the local technology and infrastructure engineering workforce under the direct guidance of the CSU Sigonella Commander. SOB is responsible for the installation, operation and maintenance of all communication and information systems, including NATO owned ICT infrastructure, datacenter environment and communication facilities supporting the Information Exchange Requirements (IER) of NISRF customers as agreed by the extant Service Level Agreements. It executes all ICT‑based projects by implementing changes to the infrastructure and configuration, maintaining the project documentation, mitigating risks and integrating all cross‑functional technical areas. SOB supports the life‑cycle of the ICT infrastructure ensuring that all hardware assets, underpinning agreements and funds are properly managed. It delivers inputs and technical advice to all business processes including Operational and Training events, ICT purchase process, Change and Configuration Management. The team supports the local Incident / Problem Management process including Level 1‑2 support and overall troubleshooting of all ICT resources. The Service Operations Branch runs NISRF’s IT infrastructure providing all ICT services supporting the planning and coordination of mission requirements. The SO Branch supports directly delivery of ICT resources and services as the cloud computing environment – the pillar for future Connected Forced Initiative (CFI). Service Operations team is involved in local, on‑site support during missions and running the local datacenter. ICT Systems Support is responsible for systems administration, hardware and software/application support, setting up systems and subsequent system upgrades for servers and workstations. As their main role, the team applies security policies and patches to all ICT systems, ensuring compliance by monitoring monthly Cyber Hygiene reports. Role Duties And Responsibilities Incident Resolution: In line with the current Service Level Agreement (SLA), carry out timely allocation of resources and coordination of the response in the resolution of incidents, while providing advice on the investigation and diagnosis of problems, working with users, other staff and suppliers as appropriate. Manage problems in accordance with NCIA standards and procedures. Systems Administration: Ensure day‑to‑day Systems Administration of the software of currently fielded ICT services and other locally installed COTS software are running well and according to SLA principles. Troubleshooting: Lead troubleshooting efforts on assigned devices; provide technical advice and guidance to other CSU staff on all aspects of systems supported by the cell. Documentation: Prepare and maintain operational documentation for system configuration, application support, and patching procedures. Maintain all technical and service‑oriented documentation pertaining to assigned systems, interconnections, supporting cable plant, as well as staff duties & roles. Reporting and Proposals: Create reports and proposals for improvement as requested; periodic reporting on Configuration Control data to relevant sections in a timely manner. Provision of support to the Technical Coordination Officer: Development of technical input for future project planning; development of troubleshooting SOPs and disaster recovery/business continuity plans. Execution of local Disaster Recovery/Business Continuity Plans. Preventative Maintenance Plans: Execution of assigned preventive maintenance plans. Service Asset and Configuration Management: Adherence to local Service Asset and Configuration Management procedures. Essential Skills, Experience And Certifications Be knowledgeable and experienced in the nature of the tasks and activities of the Service. Possess valid Personal Security Clearances for the duration of the Contract performance. Be courteous and professional in dealing with NATO and Purchaser’s staff. Have sufficient knowledge in English language to allow smooth verbal and written communication. Handle the Purchaser’s furnished equipment (PFE) with due care. Operate the equipment following the manufacturer’s requirements. Report to and receive guidance from Purchaser Point of Contact on‑site and respective project manager. Follow local site procedures to obtain physical unescorted access to the assigned work position and logical access to the networks in scope. Liaise with other Purchasers’ teams as necessary. Bring immediately to the attention of the Purchaser Point of Contact any issues preventing the execution of the service. Working Location Sigonella, Italy Working Policy Onsite Travel Some travel to other NATO sites may be required Security Clearance Valid National or NATO Top Secret personal security clearance We never know what new opportunities might be just over the horizon. If this opportunity isn’t for you please feel free to send us your resume anyway and be the first to know if something suitable for your skills and experience comes up. Seniority level Entry level Employment type Full-time Job function Information Technology Industries Staffing and Recruiting J-18808-Ljbffr