Social Network Login/Join Specialist - Technical Support Role
We are seeking a skilled and dedicated technical professional to provide high-quality support for our sales team, customers, and distributors. The successful candidate will be responsible for delivering excellent customer service, troubleshooting complex issues, analyzing data, and communicating effectively with various stakeholders.
Responsibilities
1. Pre-sales and After-sales Support: Provide expert technical assistance to the sales team to ensure seamless product delivery and resolve any post-sales queries.
2. Troubleshooting: Assist customers in diagnosing and resolving technical issues via phone or email, ensuring prompt and efficient resolution.
3. Data Analysis: Analyze related data to improve accuracy and enhance customer satisfaction, driving business growth and improvement.
4. Interdepartmental Communication: Collaborate with other departments to report product issues promptly, fostering strong working relationships and effective issue resolution.
5. On-site Support and Training: Travel to provide on-site support and training to distributors and installers, promoting product knowledge and expertise.
6. Industry Conferences and Events: Attend industry conferences and events to stay updated on the latest trends and best practices, further enhancing skills and knowledge.
Qualifications
1. Background: A background in science, preferably in electricity and electrical engineering, is required for this role.
2. Work Experience: At least three years of relevant work experience is necessary, with experience in the renewable energy industry being a plus.
3. Personal Attributes: A serious attitude, sense of responsibility, and strong resilience under pressure are essential qualities for this position.
4. Communication Skills: Strong communication skills, teamwork spirit, and good customer service awareness are critical for success in this role.