The
Sr. Service Sales Specialist
is responsible for developing the Analytical service business in Central- Italy (Lazio, Abruzzo, Marche, Tuscany and Sardinia) and supporting the Service Sales Manager team. She/He is responsible for the sales of warranty extensions, service contracts, the extension of existing service contracts, the development of the entire core service portfolio (trainings/software upgrades etc)
This is achieved by working with Customer Care, Inside Sales Team and Service Delivery Team, which includes all activities that contribute to the acquisition, satisfaction and retention of service customers and the efficient and effective utilization of service processes.
In addition, this position is responsible for building and maintaining customer / channel relationships and providing pre- and post-sales consultation to customers aimed at increasing PerkinElmer's market share, revenue and profitability in line with strategic business objectives.
Responsibilities:
* Developing market share for core services, securing existing customers and re-acquiring former customers.
* Maintaining business reports and prospect lists in existing systems
* Preparation of quotations
* Active involvement in lead generation
* Interface with service leadership and cross-functional teams as needed to resolve customer issues.
* Collaborate with:
* Inside sales team.
* Management
* Service
* Sales Department
* Contract department
* Customer Service
* Product lines Support centers
Basic Qualifications:
* Bachelor's degree in natural sciences or higher.
* Proven sales skills
* Good knowledge of common IT tools (MS-Office, SAP and Service Max a Plus)
* Native language in Italian, good English knowledges in oral and written forms are mandatory
Preferred Characteristics:
* High standards of integrity
* Results oriented: Combination of a high degree of independence and the ability to be part of a sales team.
* Excellent planning and organizational skills
* Problem solving skills
* Excellent verbal and written communication skills that can be applied both inside and outside the organization
* Ability to work in a complex matrix organizational structure and effectively influence across functional boundaries.
* Proactive mindset with a strong sense of responsibility and accountability.
* Prioritization
* Valid driver licence
* Ability to travel up to 30-50 % of time