What you'll need to have - Good knowledge of store fulfilment performance monitoring, influencing factors, resource planning in accordance with potential sales scenarios. - Good knowledge of effective and efficient Supply Chain methods, commercial merchandising principles that make it easy and attractive to shop. - Ability to reflect and find value and ideas in collaborating with others and ability to inspire and engage others while being business-minded and having a clear customer focus. - Ability to work together as a team and to engage your co-workers by creating a passion for your plans and the objectives to achieve. - Capability to lead in the unknown and transforming environment and to collaborate with different stakeholders. - Ability to manage a high-volume and vibrant retail business in a fast-changing multichannel environment and to make things happen with flexibility, speed and simplicity. - Ability to communicate confidently and clearly in both English and Italian. What you'll be doing day to day - Work closely with the Logistics Manager and the Sales and Supply Support Manager to secure a living capacity plan and an effective, qualitative, and efficient goods flow process. This includes goods receiving, replenishment and order fulfilment and enables an excellent customer shopping experience through excellent product quality, commercial merchandising and on time order fulfilment. - Contribute with relevant goods flow input and feedback to the local business plan and logistics action plan and ensure that these actions are implemented in the goods receiving - replenishment and order fulfilment processes. - Accountable for leading the store goods flow team and work in collaboration with Customer relations and ESPs (External Service Providers)/TSPs (Transport Service Providers), and the store Commercial Team to secure the highest goods availability to enable customer order fulfilment at the lowest possible cost. - Responsible to secure close cooperation and strong communication with various transport planning departments in order to optimize the Inbound and Outbound deliveries. Together as a team We’re the team behind the scenes that make the IKEA products available to the many people. As a diverse mix of co-workers we use our supply process expertise to balance range and space capacity with forecasting and ordering to provide customers with high availability while minimizing costs. If you’ve wonder who’s responsible for finding effective and efficient ways of picking up the products for our customers, that’s us. We’re passionate about working together to improve the customer experience at IKEA!