Job Summary:
Guest Service Coordinator
We are seeking a detail-oriented and organized Guest Service Coordinator to join our team. The successful candidate will be responsible for managing reservations, ensuring guest satisfaction, and providing excellent customer service.
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Key Responsibilities:
* Record and manage incoming calls and reservation requests in a timely and accurate manner.
* Coordinate with hotel staff to ensure seamless guest experience.
* Upsell and promote hotel services and packages to meet revenue targets.
* Stay up-to-date with hotel information, including room types, rates, facilities, and promotions.
* Monitor guest satisfaction and resolve any issues promptly.
* Fulfill guest requests and exceed expectations.
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Requirements:
* Strong communication and interpersonal skills.
* Ability to work under pressure and maintain a high level of organization.
* Flexibility and adaptability in a fast-paced environment.
* Good command of the English language (verbal and written).
* Attention to detail and ability to multitask.
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About Us:
We are a dynamic hospitality company committed to providing exceptional experiences for our guests. Our team members enjoy a range of benefits, including opportunities for career growth, training programs, and exclusive discounts at our hotels worldwide.