In the role of DIOR SPA Intern at Grand Hotel Timeo, you will have the unique opportunity to learn and develop your skills within the luxurious and sophisticated environment of the Dior brand. Under the guidance of experienced professionals, you will assist in delivering exquisite spa experiences, with a particular focus on guest reception and booking management. This is an exceptional opportunity for an enthusiastic and dedicated individual passionate about luxury wellness and eager to embark on a career with Dior.
Primary Responsibilities Include:
* Warmly greeting and welcoming guests to the Dior SPA, ensuring a luxurious first impression and assisting with their initial needs and inquiries.
* Supporting the reception team in managing and coordinating guest bookings and appointments, learning to use reservation systems efficiently.
* Assisting with guest check-ins and check-outs, ensuring a smooth and personalized experience.
* Learning to handle phone calls and email correspondence related to bookings, inquiries, and guest requests with professionalism and discretion.
* Providing guests with information about Dior SPA services, treatments, and facilities, maintaining a deep understanding of our offerings.
* Helping to prepare and maintain the reception area, ensuring it remains immaculate and reflects the Dior brand's prestige.
* Assisting in anticipating guest needs and proactively addressing any concerns, ensuring complete satisfaction from arrival to departure.
* Shadowing and supporting experienced SPA therapists, learning about Dior's signature protocols and standards for treatments.
* Contributing to a peaceful and luxurious ambiance within the spa environment, supporting a serene guest experience.
* Actively participating in training sessions and seeking opportunities to learn and develop professional skills.
* Upholding the prestige and reputation of the Dior brand through impeccable service and presentation.
Requirements
* A strong passion for the luxury wellness industry and an eagerness to learn and grow within the SPA environment.
* Excellent interpersonal and communication skills, with a polite and professional demeanor, particularly in guest-facing interactions.
* A meticulous eye for detail and a commitment to cleanliness and client comfort.
* A proactive and positive attitude, with a strong work ethic and willingness to take initiative.
* The ability to work effectively as part of a team and adapt to a fast-paced, luxury service environment.
* Fluent in Italian and English (both written and spoken). Knowledge of additional languages is a significant advantage.
* Flexibility to work varied hours, including weekends and holidays, as required by the business.
Benefits
What We Offer:
At Belmond we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:
* Monthly allowance.
* Training and development opportunities.
* Team social events.
* Meals provided at our staff canteen during working hours.
* A unique opportunity to gain experience in a world-class luxury environment.
* Participation in the hotel's training and development programs.
We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.
About Us
Grand Hotel Timeo, a Belmond Hotel, is a storied Sicilian hideaway in the heart of Taormina. Adjacent to the ancient Greek Theatre, its views span majestic Mount Etna and Naxos Bay. Since the mid-1800s, this exclusive enclave away from the crowds has proved irresistible to discerning visitors, from celebrated writers such as DH Lawrence to Hollywood icons. Today, it is the perfect setting for memorable stays, enhanced by a wide array of experiences including Michelin-starred dining and exclusive concierge bookings.
The Belmond & LVMH Family
Belmond is proud to be part of LVMH, and the Belmond global collection of iconic hotels, trains and river cruises, all creating exceptional experiences worldwide. When you join one of our properties, you join a global family of history-rich hotels and breathtaking destinations, where our employees are at the heart of the Belmond experience.