Service Desk Analyst – First Line Support – Fluent Italian Speaking
Empiric has received an exciting opportunity for a
Service Desk Analyst
to provide first-line IT support within a fast-paced international environment.
You will provide
first-line technical support
by handling incoming help requests from end users via phone, email, and other support channels. Responsibilities include diagnosing and resolving basic technical issues, accurately logging and documenting incidents, and escalating more complex problems to second- or third-line teams where necessary.
You will work closely with colleagues to ensure consistent service delivery while supporting users across a
24/7 shift rota
. The role requires a solid customer service mindset and a foundational understanding of
Windows operating systems and Microsoft Office
.
Requirements
Must-Have
Fluency in
Italian
for effective communication with users
Strong customer service mindset and problem-solving skills
Clear verbal and written communication skills
Basic understanding of
Windows OS and Microsoft Office
Willingness to work shifts, including evenings, nights, and weekends as part of a
24/7 rota
Nice-to-Have
Previous experience in a
Service Desk, Help Desk, or Customer Support
role
Familiarity with
ticketing systems or IT service management processes
Term:
6–12 Months plus extensions
Rate:
Strong Day Rate
This opportunity is with
one of the smartest companies on the planet
, offering a vibrant, collaborative, and innovative working environment.
Please respond to this advert or reach out to
Azaan
directly at or
*************** (WhatsApp welcome)
for a confidential discussion and full details on the role and rate.