Social network you want to login/join with:
col-narrow-left
Client:
Human Value
Location:
Job Category:
Other
-
EU work permit required:
Yes
col-narrow-right
Job Reference:
9150119286562357248337141
Job Views:
2
Posted:
22.05.2025
Expiry Date:
06.07.2025
col-wide
Job Description:
With a global presence, a brand recognized for continuous innovation, a strong focus on sustainable resource management, and an inclusive work environment where cutting-edge technologies can be explored and implemented, our Client is one of the leading industrial players in its sector.
As part of building an international team, we are looking for a Global IT Infrastructure Engineer
The Role
The candidate will provide technical support and management of the company's IT infrastructure, including end-user computing environments, applications, collaboration platforms, and networks. They will diagnose and resolve complex technical issues, plan and implement new services, and coordinate with vendors to ensure high-quality support for a global workforce.
Responsibilities
* Provide Tier 3 / VIP support for Windows, macOS, Linux, and Microsoft 365, ensuring quick and effective issue resolution.
* Support collaboration tools (video conferencing, messaging) and manage related company-wide online events.
* Build, maintain, and deploy end-user operating system images (Windows, macOS, Linux).
* Create tools, scripts, and automation to improve IT service efficiency and reliability.
* Manage endpoint services (e.g., JAMF, Intune) and mobile device management (MDM/MAM) platforms.
* Develop user documentation, runbooks, architecture diagrams, procedures, and knowledge bases.
* Provide architectural, engineering, and operational support for SaaS and enterprise IT systems.
* Foster close collaboration with internal IT and external service providers.
* Lead and execute IT projects with a strong focus on detail and high-quality delivery.
* Use metrics to drive performance analysis and operational efficiency improvements.
* Provide technical leadership and mentorship to other IT team members.
Requirements
* BA or BS Degree in Computer Science, Computer Engineering, or equivalent work experience.
* Proven years of experience providing end-user technical support and VIP / 'white glove' level support to C-level executives.
* Multiple years of experience managing large scale global MS Windows, MacOS, Linux, and VMware environments.
* Proficiency in managing Windows/ Linux servers, virtualization technologies (VMware, AHV, Hyper-V).
* Configuration experience with endpoint management (Intune/JAMF) and mobile device management (MDM) platforms.
* Strong working knowledge of integrated video/audio platforms supporting collaboration services (MS Teams, Zoom).
* Experience deploying enterprise applications on cloud platforms (AWS, Azure, GCP)
* Experience managing IT infrastructure hardware (switches, routers, firewalls, storage arrays).
* Advanced knowledge and experience with network infrastructure components (routers, switches, firewalls, VPN)
* Must be available to provide after-hours support and be on-call when needed
* Direct experience operating IT services and infrastructure in a modern cloud-enabled environment.
* Participation in an after-hours on-call rotation with the IT Systems team is required.
* Travel up to 25% may be required.
* Strong propensity to be driven by customer experience
* Strong team player who is able to work across multiple functions and time zones
* Builds relationships with key members of our user community and become a trusted resource with those user
* Problem solving and troubleshooting skills to identify root-cause of issues
#J-18808-Ljbffr