Client ownership. Strategic impact. Trusted partnerships.Scorra verso il basso per una panoramica completa dei requisiti di questo lavoro. È la persona giusta per questa occasione?If you’re confident managing client relationships, navigating fast-paced environments, and balancing service quality with financial performance this role is for you.Sewell, New Jersey / Naples, FloridaWho We AreNEST is a pioneer in the Integrated Facilities Management (IFM) industry. Since 1994, we’ve helped multi-site organizations achieve real cost savings through industry-leading technology, operational excellence, and a deep understanding of brand standards.We believe strong client relationships are built through accountability, communication, and teamwork.What You’ll DoYou’ll serve as the primary liaison between corporate clients, internal teams, and our Independent Service Providers (ISPs), owning a dedicated book of business from end to end.Build and maintain strong client relationships to retain and grow businessManage a dedicated portfolio of client accountsLead client meetings and support Quarterly Business Reviews (QBRs)Handle escalations and coordinate resolution with Operations and ISP partnersOversee work order activity, service performance, and SLAsReview financial reporting, monitor margins, and address billing or proposal issuesCollaborate with Sales on growth opportunities and maintain CRM activityMentor and support Client Relationship Specialists and AssociatesEnsure KPIs, productivity goals, and client expectations are consistently metWho Thrives in This RoleRelationship-focused professionals comfortable working with corporate clientsStrong communicators who can address service, pricing, and performance questionsOrganized, strategic thinkers who manage multiple priorities effectivelyTeam-oriented leaders who enjoy mentoring and collaborationRequirementsHigh school diploma or GED3+ years of client relationship management, account management or operational lea