Job DescriptionWorking in a fast paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands‐on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of its industry, and play a key role in ensuring the successful delivery of a premium IT support service. This will be a diverse and challenging position. The overall goal is to ensure that all support requests and incidents are dealt with in a timely and professional manner. You will need to be proactive in your approach, dealing with support queries over the phone, via email and face to face, as well as acting as a point of escalation with 3rd party resolver groups for problems that you can't resolve.Job Responsibilities
Provide support that consistently meets or exceeds Customer expectationsIdentify, analyse, and repair product failures. Order and replace parts as neededSupport and maintain user account information including rights, security and systems groupsReceive and resolve issues from Tiers 2 and 3 if eyes & hands are necessary to solve a hardware or software issue at location/onsite - in cooperation with the resolver group who transferred the issue, if necessaryProvide troubleshooting and problem resolution support for all network devicesCoordinate with third‐party vendors to resolve hardware and software problems, as requiredReceive and resolve hardware or software related issues from Tiers 2 and 3 when break‐fix is necessary to solve an issue at location/onsiteInterface with hardware and software vendors for planning and problem resolutionInterface with manufacturers and third‐party vendors for technical assistanceExecute the installation of PCs, peripherals and LAN‐based equipmentAssist with setting up security, file access and other administrative procedures associated with movesMove workstations, peripherals and telecommunications equipment, as requiredOrder, receive and provide all required equipment, materials and third‐party vendor services to implement IMAC'sInstall and set up equipment, cables, outlets and all other hardware required for implementing IMAC'sTest completed IMAC's and verify acceptance by end userDocument changes to inventory use and configurationAV and Conference support with software such as Webex, Skype for Business, Zoom etc.
Job Requirements
At least 5 years' experience in onsite support. An equivalent combination of education and related experience may also serve to meet these minimum requirementsITIL V3 Foundation Certification (recommended)Microsoft Operating System / Office Certification(s) will be an assetAdvanced MS Office 365 skillsScripting, coding skill will be considered an advantageAble to solve simple hardware issuesiOS, Android advanced user,Basic Networking skillsKnowledge of Active Directory, permissionsTeam Player and Analytical ThinkingOpen and positive personality and ability to manage stress effectivelyCustomer oriented (Service awareness) with good interpersonal and communication skillsAble to adapt in a fast evolving technology environment and ability to learnAble to assume day to day responsibilities generating specific deliverablesRelationship‐builder, at ease with people and capable of quickly building trustLanguage skills: Proficiency in Italian and a good level of English.
What's NextIt's best to apply today, because job postings can be taken down and we wouldn't want you to miss this opportunity. In case you need further information, just send us a message at recruitmentEMEA@stefanini.com and we'll be happy to assist!Diversity & InclusionHere at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!About UsWe are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology. We are present in over 40 countries and operate with the purpose of co‐creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations. Here, we like to say that technology is not the end, but the means: what really matters are the people who drive it all. Our mindset is AI First, meaning we invest in cutting‐edge technology in everything we do, focusing on results for our clients. We are a company, A GROUP, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects. More than just talking about digital transformation, we believe in real transformation that starts with people and impacts real businesses. If you are looking for a place to develop, innovate, and be part of something bigger, the Stefanini Group is your place.Scam AwarenessWe want to inform you that there are currently scams targeting job seekers by falsely using our company's name, Stefanini. We sincerely apologize for any confusion or inconvenience this may have caused. Please remember that legitimate job offers from Stefanini will always come through official channels, including direct communication with our trained recruiters. If you receive any unsolicited messages requesting payment or personal information, please disregard them. If you suspect you've been targeted, please contact us immediately at RecruitmentEMEA@stefanini.com for verification.Key Points to Remember
Legitimate job offers only follow interviews conducted with our hiring managers or clients.We will never ask for payment at any stage of the recruitment process.
Seniority level
Mid‐Senior level
Employment type
Full‐time
Job function
Information Technology
Industries
Business Consulting and Services
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